Manage Data (Internal)

SOE Data Management Page

Use this Manage Data page to manage the data used in the SOE system.

1. Click "Edit with form" tab in the edit tab bar above.
2. Enter new data types into the relevant fields. A new version of Windows OS, for example.

Operating System Versions

These are the supported OS versions currently defined in the system.

Family	Version
AIX	AIX Power PC 64-bit (AIX 5L for POWER) 7.1
AIX	AIX Power PC 64-bit 6.1
All	All OSes
Linux	CentOS Linux 7
Linux	CentOS Linux 8
Linux	CentOS Linux 9
Linux	eLux RP5
Linux	eLux RP6
Linux	HP ThinOS 7
Linux	HP ThinOS 8
Linux	Oracle Linux 6
Linux	Oracle Linux 7
Linux	Red Hat Enterprise Linux 5
Linux	Red Hat Enterprise Linux 6
Linux	Red Hat Enterprise Linux 7
Linux	Red Hat Enterprise Linux 8
Linux	Red Hat Enterprise Linux 9
Linux	Red Hat Enterprise Linux AP 32-bit x86 6
Linux	SUSE Enterprise Linux 12
Mac	Mac OS X 10.0
Mac	Mac OS X 11.0
Mac	macOS 12
Mac	macOS 13
Mac	macOS 14
Mac	macOS 15
Mac	macOS 26
Mac	OS X 10.11
Mobile	Android 2
Mobile	Android 4
Mobile	Android 7 (Nougat)
Mobile	Blackberry 7
Mobile	iOS 10
Mobile	iOS 11
Mobile	iOS 12
Mobile	iOS 9
Solaris	Solaris SPARC 64-bit 10
Solaris	Solaris SPARC 64-bit 11
Windows	Windows 10
Windows	Windows 10 Compatibility
Windows	Windows 11
Windows	Windows 2012 Hyper-V
Windows	Windows 7
Windows	Windows 7 32-bit or 64-bit
Windows	Windows 7 and 64-bit Compatibility
Windows	Windows 8
Windows	Windows 8 32-bit or 64-bit
Windows	Windows 8/8.1 64-bit Compatibility
Windows	Windows Server 2008
Windows	Windows Server 2012
Windows	Windows Server 2016
Windows	Windows Server 2019
Windows	Windows Server 2022
Windows	Windows Vista

Browsers

These are the browsers and browser versions currently defined in the system:

Browser
Apple Safari
Apple Safari 7
Apple Safari 8
Firefox
Firefox ESR
Google Chrome
Microsoft Edge
Microsoft Edge Chromium
Microsoft IE
Microsoft IE10
Microsoft IE11
Microsoft IE8
Microsoft IE9
Opera

Databases

These are the databases currently defined in the system:

DB Family	DB Version
Cassandra	Cassandra 1
Cassandra	Cassandra 1.2
Cassandra	Cassandra 2
Cassandra	Cassandra 2.2
Cassandra	Cassandra 2.2.x
Cassandra	Cassandra 3
Cassandra	Cassandra 3.11
Cassandra	Cassandra 3.9
Cassandra	Cassandra 3.x
Cassandra	Cassandra 4.0.x
Cassandra	Cassandra 4.1.x
Cassandra	Cassandra 4.x
Elasticsearch	Elasticsearch
Elasticsearch	Elasticsearch 1.x
Elasticsearch	Elasticsearch 5.5
Elasticsearch	Elasticsearch 5.6
Elasticsearch	Elasticsearch 6.3
Elasticsearch	Elasticsearch 7
Elasticsearch	Elasticsearch 7.16
Elasticsearch	Elasticsearch 7.17
Elasticsearch	Elasticsearch 8
Elasticsearch	Elasticsearch 9
IBM	IBM DB2 10
IBM	IBM DB2 10.5
IBM	IBM DB2 9.1
IBM	IBM DB2 9.5
IBM	IBM DB2 9.7
MS SQL	MS SQL Server 2008
MS SQL	MS SQL Server 2008 Cluster
MS SQL	MS SQL Server 2012
MS SQL	MS SQL Server 2012 Cluster
MS SQL	MS SQL Server 2014
MS SQL	MS SQL Server 2014 Cluster
MS SQL	MS SQL Server 2016
MS SQL	MS SQL Server 2016 Cluster
MS SQL	MS SQL Server 2017
MS SQL	MS SQL Server 2017 (Linux)
MS SQL	MS SQL Server 2017 (Windows)
MS SQL	MS SQL Server 2017 Cluster
MS SQL	MS SQL Server 2019
MS SQL	MS SQL Server 2019 (Linux)
MS SQL	MS SQL Server 2019 Cluster
MS SQL	MS SQL Server 2022
MS SQL	MS SQL Server 2022 (Linux)
MS SQL	MS SQL Server 2022 Cluster
Oracle	Oracle 11g
Oracle	Oracle 11g R2 RAC
Oracle	Oracle 11g RAC
Oracle	Oracle 12c R1
Oracle	Oracle 12c R1 RAC
Oracle	Oracle 12c R2
Oracle	Oracle 12c R2 RAC
Oracle	Oracle 18c
Oracle	Oracle 18c RAC
Oracle	Oracle 19c
Oracle	Oracle 19c Multitenant
Oracle	Oracle 19c RAC
Oracle	Oracle Golden Gate
PostgreSQL	PostgreSQL 9
PostgreSQL	PostgreSQL 10
PostgreSQL	PostgreSQL 10.1
PostgreSQL	PostgreSQL 10.10
PostgreSQL	PostgreSQL 11
PostgreSQL	PostgreSQL 12
PostgreSQL	PostgreSQL 12.11
PostgreSQL	PostgreSQL 13
PostgreSQL	PostgreSQL 14
PostgreSQL	PostgreSQL 15
PostgreSQL	PostgreSQL 16
PostgreSQL	PostgreSQL 9.0 - 9.4
PostgreSQL	PostgreSQL 9.1
PostgreSQL	PostgreSQL 9.2
PostgreSQL	PostgreSQL 9.3
PostgreSQL	PostgreSQL 9.4
PostgreSQL	PostgreSQL 9.5
PostgreSQL	PostgreSQL 9.6
Redis	Redis 3
Redis	Redis 4
Redis	Redis 5
Redis	Redis 6
Redis	Redis 7
Redis	Redis 7.2
Redis	Redis 7.4

Virtualization Platforms

Thesse are the supported Virtualization Platforms currently defined in the system.

Virt Family	Virt Platform	Virt Desktop OS
Citrix	XenApp 6
Citrix	XenApp 7
Citrix	XenDesktop 7
IBM	AIX LPAR	IBM AIX 5.3 for POWER platforms
IBM	AIX LPAR	IBM AIX 6 for POWER platforms
IBM	AIX LPAR	IBM AIX 6.1 for POWER platforms
Microsoft		Windows 10
Microsoft		Windows 7
Microsoft		Windows 8
Microsoft	Hyper-V
Microsoft	Remote Desktop Services
VMware	ESXi 5.0/5.1 hypervisor/VMotion/DRS/and HA
VMware	ESXi 5.5 hypervisor/VMotion/DRS/and HA
VMware	ESXi 6.0 hypervisor
VMWare	ESXi 6.5 hypervisor
VMware	VMWare Horizon 6 (with View)
VMware	VMWare Horizon 7
VMware	VMWare ThinApp 4.6
VMware	VMWare View 5

Genesys Releases

These are the product release versions used in the system.

Release Version
100.0+
100.0.034.+
100.0.036.+
100.0.037+
3.1+
3.1-8.0/8.1.1
3.3 - 8.5.1
3.3 - 9.0
3.3 - 9.0.100.02
3.3+
3.6+
7.0
7.1
7.2
7.2 - 8.0.11
7.2 - 8.0.3
7.2 - 8.1.104.06
7.2 - 8.1.3
7.2 - 8.1.400.75
7.2 - 8.1.510
7.2 - 8.1.517
7.2 - 8.5
7.2 - 8.5.2
7.2 - 8.5.212
7.2 - 8.5.3
7.2+
7.2.1+
7.5
7.5 - 8.0.3
7.5 and 7.6
7.5 and 8.1
7.5+
7.5/7/6
7.5–7.6
7.6
7.6 - 8.1
7.6 - 8.5
7.6 - 8.5.1
7.6 and 8.1.2+
7.6+
7.6.0 - 7.6.1
7.6.1 - 8.0.0
7.6.1 - 8.1.1
7.6.1 - 8.1.509.06
7.6.1 - 8.5.1
7.6.1+
7.6.2
7.6.2 - 8.1.4
7.6.2+
7.6.3
7.6.3+
7.6.4
7.6.4+
7.6.5
7.6.5+
7.6.6+
7.6.600.10
7.6/8.1.2+
7.x
8.0
8.0 - 8.0.3
8.0 - 8.1
8.0 - 8.1+
8.0 - 8.1.1
8.0 - 8.1.2
8.0 - 8.1.4
8.0 - 8.1.400.44
8.0 - 8.5
8.0 - 8.5.0
8.0 - 8.5.1
8.0 - 8.5.2
8.0 - 8.5.216
8.0 - 8.5.218
8.0 - 8.5.3
8.0 - 8.5.5
8.0 - 9.0
8.0 - 9.0.000.01
8.0 - 9.0.001
8.0+
8.0-8.1.4
8.0.0
8.0.0+
8.0.1
8.0.1 - 8.0.3
8.0.1 - 8.1.4
8.0.1 - 8.5.2
8.0.1+
8.0.1-8.5.1
8.0.1-8.5.2
8.0.2
8.0.2 - 8.0.3
8.0.2 - 8.1
8.0.2 - 8.5.2
8.0.2+
8.0.200.14
8.0.210+
8.0.3
8.0.3 - 8.1.1
8.0.3 - 8.1.104.06
8.0.3 - 8.5
8.0.3 - 8.5.2
8.0.3+
8.0.4+
8.1
8.1 - 8.1.1
8.1 - 8.1.2
8.1 - 8.1.4
8.1 - 8.1.400.44
8.1 - 8.1.5
8.1 - 8.1.514
8.1 - 8.1.514.46
8.1 - 8.5
8.1 - 8.5.0
8.1 - 8.5.1
8.1 - 8.5.2
8.1 - 8.5.3
8.1+
8.1+/8.5.0
8.1.0
8.1.0 - 8.1.2
8.1.0 - 8.5.202
8.1.0 - 8.5.203.04
8.1.0 - 8.5.3
8.1.0+
8.1.0+/8.5.0
8.1.000.08+
8.1.000.17+
8.1.001+
8.1.003+
8.1.1
8.1.1 - 8.1.100.78
8.1.1 - 8.1.100.79
8.1.1 - 8.1.100.83
8.1.1 - 8.1.103.06
8.1.1 - 8.1.104.06
8.1.1 - 8.1.400.44
8.1.1 - 8.1.400.75
8.1.1 - 8.5.0
8.1.1 - 8.5.1
8.1.1 - 8.5.2
8.1.1+
8.1.1+/8.5.0
8.1.100.06+
8.1.100.21+
8.1.100.46
8.1.100.53
8.1.100.53+
8.1.100.59
8.1.100.72
8.1.100.74
8.1.101.01+
8.1.102
8.1.102+
8.1.102.95
8.1.103.08
8.1.2
8.1.2 - 8.1.5
8.1.2 - 8.5
8.1.2 - 8.5.1
8.1.2 - 8.5.250
8.1.2 - 9.0
8.1.2+
8.1.2/8.5.0
8.1.201+
8.1.202.03
8.1.202.03+
8.1.3
8.1.3 - 8.1.300.78
8.1.3 - 8.1.400.75
8.1.3 - 8.5.0
8.1.3 - 8.5.1
8.1.3 - 8.5.2
8.1.3 - 8.5.3
8.1.3+
8.1.303+
8.1.304+
8.1.310+
8.1.311+
8.1.4
8.1.4 - 8.1.400.98
8.1.4 - 8.1.514
8.1.4 - 8.1.514.46
8.1.4 - 8.5
8.1.4 - 8.5+
8.1.4 - 8.5.1
8.1.4 - 8.5.2
8.1.4 - 8.5.290
8.1.4 - 8.5.3
8.1.4 - 9.0.004
8.1.4+
8.1.4-8.5.102.03
8.1.400.10+
8.1.400.18 - 8.1.400.44
8.1.400.18+
8.1.400.23
8.1.400.25
8.1.400.32+
8.1.400.36
8.1.400.40
8.1.400.74
8.1.420+
8.1.450+
8.1.450.20
8.1.5
8.1.5 - 8.1.514
8.1.5 - 8.1.514.46
8.1.5+
8.1.500 - 8.1.510
8.1.500 - 8.1.517
8.1.508+
8.1.508.14
8.1.509+
8.1.510.05
8.1.511.01 - 8.1.514
8.1.511.01 - 8.1.514.46
8.1.511.01+
8.1.514
8.1.514 - 8.1.514.46
8.1.514 - 8.1.514.47
8.1.514+
8.1.514.08+
8.1.514.11+
8.1.514.14+
8.1.514.17+
8.1.550+
8.1.6+
8.1.7
8.1.7+
8.5
8.5 - 8.5.3
8.5 - 9.0
8.5+
8.5-8.5.1
8.5-8.5.102.03
8.5.0
8.5.0 - 8.5.001
8.5.0 - 8.5.1
8.5.0 - 8.5.2
8.5.0 - 8.5.300
8.5.0 - 8.5.302
8.5.0+
8.5.0-8.5.001
8.5.001
8.5.001+
8.5.001.02
8.5.001.65+
8.5.003
8.5.003+
8.5.003.16 - 8.5.008.25
8.5.004+
8.5.007+
8.5.008+
8.5.009.09+
8.5.011.10+
8.5.014+
8.5.015+
8.5.016+
8.5.050.73
8.5.060.72
8.5.075.71+
8.5.1
8.5.1 - 8.5.2
8.5.1 - 8.5.202
8.5.1 - 8.5.214
8.5.1 - 8.5.218
8.5.1 - 8.5.3
8.5.1 - 8.5.300
8.5.1 - 8.5.302
8.5.1 - 8.5.x
8.5.1 - 9.0.001
8.5.1+
8.5.100 - 8.5.101
8.5.100+
8.5.103+
8.5.103.03 - 8.5.105
8.5.103.03 - 8.5.108
8.5.103.03+
8.5.104+
8.5.104.13
8.5.104.13+
8.5.106 - 8.5.108
8.5.107+
8.5.108
8.5.108+
8.5.110+
8.5.181+
8.5.2
8.5.2 - 8.5.x
8.5.2 - 9.0.001
8.5.2+
8.5.200
8.5.200.02+
8.5.201
8.5.201+
8.5.201.04+
8.5.201.29
8.5.201.41
8.5.201.75
8.5.202.19+
8.5.203
8.5.203.03
8.5.204
8.5.204 - 8.5.218
8.5.206.04+
8.5.207+
8.5.208+
8.5.209+
8.5.210 - 8.5.214
8.5.210 - 8.5.218
8.5.210+
8.5.210.00
8.5.210.01+
8.5.210.02+
8.5.210.19
8.5.211
8.5.211.00
8.5.211.00+
8.5.212
8.5.212+
8.5.212.01+
8.5.214
8.5.214 - 8.5.218
8.5.214+
8.5.215
8.5.215+
8.5.220
8.5.230+
8.5.24+
8.5.250+
8.5.26+
8.5.260+
8.5.270+
8.5.280+
8.5.3
8.5.3 - 8.5.x
8.5.3+
8.5.300.09 - 8.5.301.09
8.5.301.09+
8.5.303+
8.5.303.11+
8.5.304+
8.5.305+
8.5.305.03+
8.5.5+
8.5.503 - 8.5.509
8.5.503+
8.5.505
8.5.505+
8.5.510+
8.5.511+
8.5.511.00 - 8.5.512.07
8.5.512+
8.5.512.10+
8.5.546
8.5.546 - 9.0.100
8.5.648
8.5.684
8.6+
9.0
9.0 - 9.0.009
9.0+
9.0.0
9.0.0+
9.0.000
9.0.000.07
9.0.000.09
9.0.001 - 9.0.003
9.0.001+
9.0.001.03+
9.0.001.04+
9.0.001.05+
9.0.001.06+
9.0.001.08 - 9.0.003.03
9.0.001.13+
9.0.001.14+
9.0.002+
9.0.003+
9.0.003.03+
9.0.003.07+
9.0.004
9.0.004+
9.0.004.08+
9.0.004.13+
9.0.005+
9.0.006+
9.0.007+
9.0.008+
9.0.008.05+
9.0.009+
9.0.010.01+
9.0.019.30+
9.0.1
9.0.1+
9.0.100+
9.0.101
9.0.101+
9.0.103+
9.0.119+
9.0.121+
9.1+
9.1.0
All
See note:

Interfaces

Common Interfaces

These are the supported common interfaces in the system.

Common Interface
Chat Server
Custom Server
DB Server
E-mail Server
Interaction Server
License Server
Load Distribution Server
Local Control Agent
Management Framework Configuration Server/Proxy
Message Server
Orchestration Server
Outbound Server
SIP Feature Server
SIP Proxy
SIP Server
SIP Server/T-Server
SIP/RTP
SIP/RTP/HTTP
Solution Control Server
Stat Server
Universal Contact Server
Universal Routing Server Core

Additional Interfaces

These are the supported common interfaces in the system.

Additional Interface
BOE 4.1
Browser to Genesys Administrator Extension backend
Cassandra 2
Cassandra 2.1
Cassandra 2.2.5
CCPulse+
Chat Server
CP4SM to Stream Manager/MS
Custom Server
Customer-supplied Source System Database
Customer-supplied Source System invoking iWD Web Service Capture Point
Customer-supplied WebSphere MQ Server
Database Management Server (DBMS)
F5 or NLB/Radware for load-balancing
Genesys Agent Desktop
Genesys Communication Driver
Genesys Info Mart Administration Console
Genesys Info Mart Database
Genesys Info Mart database via JDBC
Genesys Rules System Authoring Tool
GLI interface
Interaction Database
Interaction Server Database
Interaction Server Event Log Database
Interaction Workspace
IVR Server 7.5 or 8.0
IVR Server GLI IPv6
iWD Business Context Management Service
iWD Configuration Database
iWD Data Mart Database service
iWD Data Mart ETL service
iWD Runtime Node
JTAPI to Cisco Unified Communications Manager
Load Distribution Server
Management User Interfaces
Orchestration Server
Outbound Contact Server
Platform SDK Client
Pulse Advisors
Recording Server (Zoom/Nice/Verint)
Siebel EAI (XML via HTTP)
Siebel Web Services (SOAP via HTTP)
Siebel/Campaign Synchronization Server
Siebel/Configuration Synchronization Server
Siebel/Genesys Communication Driver
Siebel/Genesys Communication Server (+Unicomm)
Siebel/OpenMedia Server
Siebel/Universal Contact Server Gateway
SIP Phones
Standalone Database Servers:Oracle/MS SQL for GVP Reporting Server
Stat Server
Stat Server IPv6
T-Lib Clients
Third-party Network Management System (NMS)
Third-party SNMP agent
Universal Contact Server/Proxy
Universal Routing Server / Orchestration Server
Universal Routing Server Core
Web API Server
Web Interface
Web Interface-HTTP
WFM Builder (C) – Configuration Server/Proxy (S)
WFM Builder (C) – Message Server (S)
WFM Builder (C) – WFM Server (S)
WFM Config Utility / WFM Servers: MDAC 2.7 SP1 or MDAC 2.8 / Jet 4.0
WFM Configuration Utility (C) – WFM Server (S)
WFM Configuration Utility / WFM Server / WFM Data Aggregator: MDAC 2.7 SP1 or MDAC 2.8
WFM Daemon (C) – Configuration Server/Proxy (S)
WFM Daemon (C) – Message Server (S)
WFM Daemon (C) – WFM Server (S)
WFM Data Aggregator (C) – Configuration Server/Proxy (S)
WFM Data Aggregator (C) – Message Server (S)
WFM Data Aggregator (C) – Stat Server (S)
WFM Data Aggregator (C) – WFM Server (S)
WFM Database Utility: .NET Framework 1.1+
WFM Database Utility: MDAC 2.7 SP1 or MDAC 2.8 / .NET Framework 1.1
WFM Database Utility: MDAC 2.7 SP1 or MDAC 2.8 / .NET Framework 1.1+ / Jet 4.0
WFM Server (C) – Configuration Server/Proxy (S)
WFM Server (C) – Message Server (S)
WFM Server (C) – WFM Builder (S)
WFM Server (C) – WFM Server (S)
WFM Web (C) – Configuration Server/Proxy (S)
WFM Web (C) – Message Server (S)
WFM Web (C) – WFM Builder (S)
WFM Web (C) – WFM Data Aggregator (S)
WFM Web (C) – WFM Server (S)
WFM Web Server: Apache Tomcat 5.5 - 6.0 (with Sun Java JDK 5.0 Update 1 or later) or IBM WebSphere 6.1 - 7.0
WFM Web Server: Jakarta Tomcat 4.1 - 5.5 (with Sun J2SE JDK 1.4.x or 5.0 Update 1 or later) or IBM WebSphere 5.1 or 6.0
WFM Web Server: Jakarta Tomcat 5.0 - 6.0 (with Sun J2SE JDK 5.0 Update 1 or later) or IBM WebSphere 6.1
WFM Web Supervisors: Sun J2SE JRE 5.0 Update 1 or later
WFM Web Supervisors: Sun Java JRE 6.0 Update 12 or later

Third-Party Components

These are the third party compony groups and individual third party components used to populate the prequisites tables.

3rd Party Group

3rdPartyGroup
Agent Workstation Runtime Prerequisites
Agent Workstation–Centralized Deployment Prerequisites
AIL and GIS
Application Server
Call Recording
Centralized Deployment Server (ClickOnce)
Cisco ICM AIM (CTIC support)
Cisco Queue Adapter (for GVP 7.6) or CTI-Connector (Cisco)
CPD Server
Development Workstation Prerequisites
Genesys Administrator Extension
Genesys Admnistrator
Genesys Products
GIS
GIS proxy libraries
If using ASR
If using TTS
If using VCS Server
Interaction Recording Web Services
Java Message Service (JMS)
Java Version
Microsoft IIS for GVP 8.1.1 or earlier or GVPi applications on GVP 8.1.1–8.1.4.
Microsoft Internet Information Server (IIS) 6.0 components
OpenJDK 17
OpenJDK 21
Operating System on Servers (Mandatory)
Oracle Java Development Kit (JDK)
Oracle JDK 11
Oracle OpenJDK 11
Other Prerequisites
Policy Server
PSTN Connector - IP to TDM Gateway (Optional)
Quality Manager
Recording Cloud Backup Service
Recording Crypto Server
Red Hat OpenJDK 11
Screen Capture
Servlet Engines
SIP Server to Resource Manager HA (active-active mode) (Optional)
Solaris
Supported Combinations of OS/DB/Web/Application Servers
Supported Combinations of OS/DB/Web/Application Servers for UCS and Interaction Server
Supported Combinations of Web Servers and Servlet Engines
Supported Versions
Supported Versions for WebAPI Server
Third-Party Component Prerequisites
Third-Party Library Dependencies
UC Connector
Web Server
Windows 2003
Windows Server 2003
Windows Server 2008 (except for R2)
Windows Server 2008 R2
Windows Server 2012
Windows Server 2012 R2
Windows Server 2019
Windows Server 2022
Workspace Plugin for Skype for Business

3rd Party Component

3rdPartyComponent
7.6.2 Genesys Interactive Insights BOE Server Windows English (United States)
AIX with WebSphere HTTP Server/Servlet Engine
AIX; DB2; IBM WebSphere & HTTP Server
Any validated MRCP compliant speech-recognition software
Any validated MRCP compliant text-to-speech software
Apache 2.0 with Tomcat 4.1 or 5.5 on Windows, Solaris, and Linux only
Apache 2.0 with Tomcat 5.5 on Windows, Solaris, and Linux only
Apache 2.0 with Tomcat 5.5 or 6.0 on Windows, Solaris, and Linux only
Apache Axis Toolkit 1.1 and 1.3
Apache Axis Toolkit 1.1, 1.3, and 1.4
Apache Axis Toolkit 1.1, 1.3, and 1.4 (1.4 is recommended)
Apache Axis Toolkit 1.4
Apache HTTP 2.x
Apache HTTP Server 2.0 (7.2 - 7.5)/2.2.4 (7.6)/2.2.11 (8.0)/2.2.14 (8.0.1+)/2.4 (8.5)
Apache HTTP Server secure and non secure mode supported up to version 2.4.5+
Apache HTTP Server secure and non secure mode supported up to version 2.4.x
Apache Solaris
Apache Tomcat 5.0/5.5/6.0/7.0
Apache Tomcat 5.5 (7.2)/6.0 (7.6+)/ 7.0 (8.5)
Apache Tomcat 6
Apache Tomcat 6.0.37+
Apache Tomcat 7
Apache Tomcat 7.0.73
Apache Tomcat 8
Apache Web Server 2.2.14
ASP.NET 2.0
ASP.NET 3.5
ASP.NET 4.5
BEA WebLogic 8.1 (7.2 - 7.6.1)/ 9.2 (8.0+)
Both Microsoft .NET Framework 4.5 by default (includes ASP.NET 4.5) and Microsoft .NET Framework 3.5 (includes .NET 2.0 and 3.0) installed.
Business Objects Data Integrator 11.0.2.15
BusinessObjects Enterprise XI Release 3.1 (BOE XI 3.1)
BusinessObjects Enterprise XI Release 3.1 Service Pack 3 (BOE XI 3.1 SP3)
BusinessObjects Enterprise XI Release 3.1 Service Pack 7 (BOE XI 3.1 SP7)
Cisco ICM
Cisco ICM 7.5 or later
Cisco Unified Communications Manager 10.5.1.10000-7 with JTAPI version 10.5(1.10000)-1
Cisco Unified Communications Manager 11.5.1.10000-6 with JTAPI version 11.5(1.10000)-1
Cisco Unified Communications Manager 12.0.1.21900-7 with JTAPI version 12.0(0.98000)-3
Cisco Unified Communications Manager 12.5.1.11900-146 with JTAPI version 12.5(1.11900)-3
Cisco Unified Communications Manager 7.1.2.22011-1 with JTAPI 7.1(2.10000)-8
Cisco Unified Communications Manager 8.0.3.10000-8 with JTAPI 8.0(3.10000)-2
Cisco Unified Communications Manager 8.5.1.10000-26 with JTAPI 8.5(1.10000)-1
Cisco Unified Communications Manager 8.6.1.20000-1 with JTAPI 8.6(1.10000)-1
Cisco Unified Communications Manager 9.0.1.10000-37 with JTAPI 9.0(1.10000)-1
Cisco Unified Communications Manager 9.1.1.20000-5 with JTAPI 9.1(1.10000)-2
Cisco Unified Communications Manager ES 10.0(1.12008-3) with JTAPI version 10.0(1.10000)-2
Cisco Unified Communications Manager ES 9.1(2.12041-1) with JTAPI 9.1(2.12041)-1
CometD 5.0.6
Common Files
Crystal Reports Runtime
Dialogic Boards
Dialogic SR 6 Driver Software SU 241
Dialogic SR 6.0
Docker
Docker v1.12.5
Elasticsearch
File Transfer Protocol (FTP) Server
Genesys core components
Genesys Info Mart 8.5.010.16
Genesys Web Services 9.0
h.264 or MPEG-4 2 codec
IBM WebSphere 6.0 (7.2 - 7.6.1)/ 6.1 (8.0+)/ IBM WebSphere 7.0 (8.1.0)/ IBM WebSphere 8.5 (8.1.2+)
IBM WebSphere 6.1
IBM WebSphere 7.0
IBM WebSphere 8.0
IBM WebSphere 8.5
IBM WebSphere Application Server 7
IBM WebSphere Application Server 8.5
IIS 5.0/6.0 with Tomcat 4.1 or 5.5 on Windows only
IIS 5.0/6.0 with Tomcat 5.5 on Windows only
IIS 5.0/6.0 with Tomcat 5.5 or 6.0 on Windows only
IIS 5.0/IIS 6.0/IIS 7.0
IIS 6.0; IIS 7.0 (8.0.1+)
intelligent Workload Distribution 8.5/9.0
Internet Information Server Snap-In
Jakarta Tomcat 6.0.16 and Sun JDK 6 Update 5
Java 7
Java 8
Java SE 5
Java SE 6
Java SE 7
Java SE 8
Java SE 9
Java Version-JRE 1.4.2/1.5/1.6/1.7/1.8
JBOSS 7.1.1
JDBC Driver
JDK 1.4.2
JDK 1.5
JDK 1.5 (7.6)/ 1.6 (8.0+)/ 1.7 (8.5)
JDK 1.5 (7.6)/ 1.6 (8.0+)/ 1.7 (8.5+)
JDK 1.5+
JDK 1.6
JDK 1.6 or 1.7
JDK 1.7 or Server JRE 1.7
JDK 1.8
JDK 1.8.0.91+
JDK 8 (or Oracle Java 8 Runtime (JRE))
Jetty 8
Jetty 9
Jetty 9.2
Jetty 9.2.22
Jetty 9.4
Jetty 9.4.11
JRE version 1.6/1.7/1.8
Kubernetes 1.11.1+
Linux RHEL 5.0 - 32/64-bit
Linux RHEL 6.0 - 32/64-bit
Linux; Apache/Tomcat
Live Monitor application requires JRE 1.6+
Microsoft .NET Framework 2.0+
Microsoft .NET Framework 3.5
Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.5
Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.7
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 (4.5+)
Microsoft .NET Framework 4 or Microsoft .NET Framework 4.5
Microsoft .NET Framework 4.0
Microsoft .NET Framework 4.0+
Microsoft .NET Framework 4.5
Microsoft .NET Framework 4.5.1
Microsoft .NET Framework 4.5.2
Microsoft .NET Framework 4.6
Microsoft .NET Framework 4.7
Microsoft .NET Framework 4.7.2
Microsoft .NET Framework 4.8
Microsoft .NET Framework SDK 1.1 and 2.0
Microsoft .NET Framework SDK 1.1, 2.0, 3.0, 3.5
Microsoft Data Access Component (MDAC) 2.7 SP1 Refresh
Microsoft IIS versions 6/7/7.5/8.0/8.5
Microsoft Internet Explorer (IE6+) or Firefox (2+)
Microsoft Internet Explorer 6.0 or later
Microsoft Internet Information Server (IIS) 6.0 components
Microsoft Internet Information Services (IIS) Version 6
Microsoft Internet Information Services (IIS) Version 7
Microsoft Internet Information Services (IIS) Version 7.5
Microsoft Internet Information Services (IIS) Version 8.0
Microsoft Internet Information Services (IIS) Version 8.5
Microsoft SQL Server 2000 SP3
Microsoft SQL Server 2005 or Oracle 10g Database Server
Microsoft SQL Server 2008 and Microsoft SQL Server 2005 SP2 or Oracle 11g RAC
Microsoft SQL Server 2012 and Microsoft SQL Server 2008 and Microsoft SQL Server 2005 SP2 or Oracle 11g RAC
Microsoft Visual C++ 2013 Redistributable Package
Microsoft Visual C++ 2015 Redistributable Package
MicroStrategy 10.11.1
Mozilla Internet browser 1.4 or later
MS .NET Framework SDK 1.1 and 2.0
MSXML 4.0 SP2 or later
Netty
NFS shared file system
ODBC Driver 3.x
OpenJDK 11
OpenJDK 8
Oracle 11g Release 2 JDBC Driver
Oracle Client 11 (latest) with Oracle NET and Oracle Provider for OLE DB
Oracle Client 11 or 12 (latest) with Oracle NET and Oracle Provider for OLE DB
Oracle Database 10g with 32-bit Client Libraries
Oracle Database 12c Release 1 (12.1.0.2) JDBC Driver
Oracle Java 11 Developer's Kit (JDK)
Oracle Java 5 Runtime (JRE)
Oracle Java 6 Developer's Kit (JDK)
Oracle Java 6 Runtime (JRE)
Oracle Java 7 Developer's Kit (JDK)
Oracle Java 7 or 8 Runtime (JRE)
Oracle Java 7 Runtime (JRE)
Oracle Java 8 Developer's Kit (JDK)
Oracle Java 8 Developer's Kit (SDK)
Oracle Java 8 Runtime (JRE)
Oracle Java Development Kit (JDK) 1.6
Oracle Java Development Kit (JDK) 1.7
Oracle Java Development Kit (JDK) 1.8
Oracle Java Development Kit (JDK) 11
Oracle Java Development Kit (JDK) 6
Oracle Java Development Kit (JDK) 7
Oracle Java Development Kit (JDK) 8
Oracle WebLogic 12cR3
PostgreSQL 9.5
Red Hat Enterprise Linux 4 32-bit only
Redis 4.x cluster
Report/Charts - web browsers require Adobe Flash Player plug-in
Reporting and Analytics Aggregrates 8.5.005.03
SAP Crystal Reports 2011
Servlet Engine Tomcat 5.5
Servlet Engine Tomcat 6.0
Servlet Engine Tomcat 7.0
SFTP Server
SMTP server
SNMP Solaris
Solaris Sparc 32-bit 10
Solaris Sparc 32-bit 7/8/9/10
Solaris Sparc 64-bit 10
Solaris Sparc 64-bit 7/8/9/10
Solaris with Apache/Tomcat or WebSphere HTTP Server/Servlet Engine or Apache/BEA WebLogic
Solaris; Oracle; Apache/Tomcat; IBM WebSphere and HTTP Server; BEA WebLogic
Sun Java Directory Server 6.3 (support for Windows 2003 Server only)
Sun Java Runtime Environment (JRE) 7.0 or later
Third-party Load Balancer
Transport Layer Security 1.2
URLScan Filter for IIS Setup
Virtual Machines
Visual Studio 2008 as customization development tool
Visual Studio 2012 as customization development tool
Web Servers: Tomcat 5.5
Web Servers: Tomcat 7
Web Servers: Tomcat 8.5
WebLogic 8.1
WebLogic 8.1 on Solaris only
WebLogic 9/10 on Solaris only
WebSphere 5.1/6.0
WebSphere and WebSphere Express 5.1/6.0
WebSphere and WebSphere Express 6.0/6.1
WebSphere and WebSphere Express 6.0/6.1/7/8.5
WebSphere and WebSphere Express 6.1/7.0
WFM Database Utility: .NET Framework 2.0+
WFM Web Server: Apache Tomcat 5.5 / 6.0 / 7.0 (with Sun Java JDK 5 starting with update 1 or Java JDK 6) or IBM WebSphere 6.1 / 7.0
WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0
WFM Web Server: Apache Tomcat 6.0, 7.0 (with Sun's Java JDK 6 or 7)
WFM Web Server: Apache Tomcat 7.0/8.0 (with Sun's Java JDK 7 or 8)
WFM Web Server: IBM WebSphere 7.0 / 8.0
WFM Web Supervisors: Sun Java JRE 6 starting with update 12
WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7
WFM Web Supervisors: Sun Java JRE 7 or JRE 8
Windows 2003/2008 + .NET 2.0+
Windows 2008/2012 + .NET 4 (4.5+)
Windows Media Player 9+
Windows Media Player 9+ or QuickTime Player
Windows Media Player or QuickTime Player
Windows with IIS/Tomcat or Apache/Tomcat or WebSphere HTTP Server/Servlet Engine
Windows; MS SQL or Oracle; IIS/Tomcat or Apache/Tomcat; or IBM WebSphere & HTTP Server
Workspace Desktop Edition
World Wide Web Server

Products

This is the list of all products currently defined in the system.

Product
Billing Data Server
Composer
CSTA Connector for BroadSoft BroadWorks
CX Contact
Decisions
eServices
Expert Contact
Framework
Genesys Administrator Extension
Genesys Agent Scripting
Genesys Co-browse
Genesys Customer Experience Insights
Genesys Desktop
Genesys Info Mart
Genesys Intelligent Automation (formerly GAAP)
Genesys Interaction Recording
Genesys Interactive Insights
Genesys IVR SDK
Genesys Knowledge Center
Genesys Media Server
Genesys Mobile Services
Genesys Predictive Routing
Genesys Pulse
Genesys Quality Management (Zoom)
Genesys Rules System
Genesys Skills Management
Genesys Softphone
Genesys Video Gateway
Genesys Voice Platform
Genesys Voice Platform Studio
Genesys Voice Platform Voice Application Reporter
Genesys Web Engagement
Genesys Web Services and Applications
Genesys WebRTC Service
Genesys Widgets
Gplus Adapter for Microsoft CRM
Gplus Adapter for SAP Analytics
Gplus Adapter for SAP CRM
Gplus Adapter for SAP Data Access Component
Gplus Adapter for SAP ERP
Gplus Adapter for SAP ICI Multi-Channel
Gplus Adapter for Siebel CRM
Gplus Adapter for WFM
intelligent Workload Distribution
Interaction Concentrator
Interaction SDK
IVR Interface Option
License Reporting Manager
LivePerson Adapter
Load Distribution Server
Messaging Apps/Social Engagement
Multimedia Connector for Skype for Business
Network SIP Server
Network T-Server ATT
Network T-Server GenSpec
Network T-Server ISCP
Network T-Server MCI
Network T-Server NGSN
Network T-Server Sprint
Orchestration Server
Outbound Contact
Outbound Contact eXpert
Platform SDK
Pulse Advisors (formerly PMA)
Real-Time Metrics Engine
SIP Endpoint SDK
SIP Feature Server
SIP Proxy
SIP Server
Solution Reporting (CCPulse+ and CC Analyzer)
SpeechMiner
Stream Manager
T-Server Aastra MX-ONE
T-Server Alcatel A4200/OXO
T-Server Alcatel A4400/OXE
T-Server Aspect ACD
T-Server Avaya Communication Manager
T-Server Avaya INDeX
T-Server Avaya TSAPI
T-Server Cisco UCCE
T-Server Cisco Unified Communications Manager
T-Server CSTA Connector
T-Server DataVoice Dharma
T-Server Digitro AXS/20
T-Server EADS Intecom M6880
T-Server EADS Telecom M6500
T-Server eOn eQueue
T-Server Huawei C&C08
T-Server Huawei NGN
T-Server Mitel MiTAI
T-Server Mitel MiVoice 5000
T-Server NEC NEAX/APEX
T-Server Nortel Communication Server 1000 for SCCS/MLS
T-Server Nortel Communication Server 2000/2100
T-Server Philips Sopho iS3000
T-Server Samsung IP-PCX IAP
T-Server Siemens Hicom 300/HiPath 4000 CSTAI
T-Server Siemens HiPath 3000
T-Server Siemens HiPath 4000 CSTA III
T-Server Siemens HiPath DX
T-Server Spectrum
T-Server Tadiran Coral
T-Server Teltronics 20-20
T-Server Tenovis Integral 33/55
UC Connector
Universal Contact Server
Universal Routing
Voice Platform Reporting Plugin for GAX
Voice Treatment Option
Workforce Management
Workspace Desktop Edition
Workspace SIP Endpoint

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