Genesys Cloud - Premier Edition : Virtual Contact Center (VCC) Genesys Cloud - Premier Edition : Virtual Contact Center (VCC) architecture leverages the world-class SIP-server with advanced routing features at Genesys’s core and is delivered as an on-demand service. With a cloud-based solution, agent set-up, whether in-office or remote, takes place in minutes. Easily assign and modify skills for agents. Iteratively improve productivity and statistics in real-time by monitoring agent activity and reviewing historical reports.

Find user guides for the application that you use in the Genesys Premier Edition - Virtual Contact Center

VCC Agent Desktop Guide

• Team Communicator
• Handling a call
• Voice consultation

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VCC Dashboard Guide

• Read reports
• Manage your agents
• Monitor calls

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VCC Historical Reporting Guide

• Queue reports
• Agent reports

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Release Note

• VCC 2.5.5 Release Note