Multimedia API

This document describes general concepts for the multimedia portion of the Genesys Web Services REST API and provides guidance for developers building multimedia-related client applications.

Chat

• Overview
• Accept
• Reject
• InviteUser
• SendMessage
• Complete
• EndChatSession

Chat

• SendStartTypingNotification
• SendStopTypingNotification
• SingleStepTransfer
• RequestChatHistory
• LeaveConference

Email

• Overview
• Accept
• Reject
• Reply
• ReplyAll
• Cancel

Email

• Send
• Complete
• Transfer
• PlaceInQueue

Facebook

• Facebook

Twitter

• Twitter

Workbins

• Workbins