GVP81ReadMe

New in 8.1.x Releases

[+] Genesys Voice Platform 8.1.7

New in Genesys Voice Platform 8.1.7

New Features

• File-based call recording
• Service Quality (SQ) Reports
• Call Duration Reports
• Signalvar attribute can be used to set SIP headers and parameters
• Support for:
  • Call queuing and multiple route requests by CTI Connector (ICM)
  • SIP Server native Active-Active HA with Resource Manager
  • Red Hat Linux 6.x

Compatibilities

• Genesys Administrator 8.1.3
• Configuration Server 8.1.3
• SIP Server 8.1.1
• Management Framework 8.1.3
• VM Ware ESxi5
• SQL Server 2008
  

Latest Nuance Versions Supported:

• Nuance Speech Server 6.2.2 required as MRCP interface for:
  • Nuance NR10.2.4 with MRCP v1 and v2
  • SessionXML for Nuance NR10.2 MRCP v2
  • Nuance Vocalizer 5.7.2 over MRCP v1 and v2
  • SessionXML for Nuance Vocalizer 5.7 v2
• Notes:
  • Nuance License Manager 11.7 required and provided with Nuance NR10 and Vocalizer
  • Optional Nuance Management Station 5.2.5 provided (Available with all NR10 Tiers)
  • For a few specific languages, NR9 applications can be deployed with NR10. Please see the product manager.

Separate Sellable Items with NR10: Nuance NDM 6.1.3 Core or later for NR10 and NR9

Older Nuance Versions Supported:

• Nuance Speech Server 5.1.7 with MRCP v1 and v2
• Nuance Recognizer 9.0.18
• Nuance Vocalizer 5.0.5 Nuance Dialog Modules (NDMs):
• Nuance NDM 5.2 Name and also sellables for HA and Lab, different sellables and APNs
• Nuance NDM 5.2 Address and also sellables for HA and Lab, different sellables and APNs
• Nuance NDM 5.2 Core US_EN- T2-T4 with HA and Lab and language additions type sellable items.

OS/DB Compatibility

• Red Hat Enterprise Linux (RHEL) 5.x and 6.x 64-bit native
• Windows 2008 R2
• Microsoft SQL 2008
• Oracle 11g RAC

[+] Genesys Voice Platform 8.1.6

New in Genesys Voice Platform 8.1.6

New Features

• Reporting
  • Peak Media Use Reporting - by tenant and service
  • Media Reporting Packaged with Media Server
  • All GVP and Media Reporting in GAX 8.1.3

• LRM & HPE Support
  • Peak Reporting of Call Parking and GVP sessions

• Media
  • Support TIAS Bandwidth in SDP for Video
  • Max_ptime is configurable in MCP
  • Support for MP3 over RTSP with Real Helix
  • RTP Packet Interval for Conferencing at 20ms

• Speech
  • Policy Limits on Speech Resource Access
  • MRCP Proxy HA for Speech
  • ASR Session Release Event now logged as metrics event
    

• High Availability
  • IP Takeover for RM HA with SIP Server
  • SNMP Alert for Start/Stop of MCP

• Cisco ICM 8.0
  • QA testing of all call flow types on ICM 8.0
  • Passing Call/ECC variables to ICM in NEW_CALL message
  • ICM Trunk Group Handling

• Genesys GQM Support
  • Beep Tone
  • Geo-Location for Active Recording
  • NICE HA Support
  • Improved Documentation of RM HA

• Other Feature Requests
  • A command line tool to clear the SSG call queue.
  • Suppression of Sensitive Information - aaiexpr in call transfer metrics
    

Packaging Changes

• Reporting Server and GAX Plug-in will now be bundled with Genesys Media Server (GMS) DVD.
• GMS "Play Application" VoiceXML use will require installation of GVP and the purchase of GVP licenses. VoiceXML use on GMS must be selected during GMS installation acknowledging GVP ports are required.
• Daily Peak PPU measures for GVP and SIP Qualification & Parking sessions will be available. LRM will be the vehicle for PPU metrics billing, though GMS/GVP reporting will show the information. LRM 8.1.1 is not available at the time of the GVP 8.1.6 Release.

Compatibilities

Latest Genesys Components shipped with GVP 8.1.6 at time of Release:

• SIP Server English (United States) 8.1.0
• Composer Voice English (United States) 8.1.2
• Genesys Voice Platform English (United States) 8.1.6
• Genesys Media Server English (United States) 8.1.6⁴
• Management Framework English (United States) 8.1.2
• Genesys Security Pack English (United States) 8.1.0
• Genesys Administrator English (United States) 8.1.3³

• IVR Server English (United States) 8.1.0

Latest Genesys Compatibility at time of this Release:

• Conversation Manager 8.1.0
• Genesys Quality Management 8.1.5
• Hosted Provider Edition 8.1.2
• LRM 8.1.0

Latest Nuance¹ Compatibility at time of Release:

• Nuance Recognizer 9.0.18
• Nuance Vocalizer 5.0.5
• Nuance Speech Server 5.1.7 with MRCP v1 and v2.

OS/DB Compatibility

• Both 32-bit binary compatible for 32-bit/64-bit OS and (NEW!) 64-bit native versions are available for Windows and Linux for 64-bit OS.
• PSNTC², only available with GVP 8.1.4, remains a 32-bit only binary. The Dialogic SR is 6.0 SU 261 and is supplied.
• VMware ESXi4 and ESXi5 are supported.
• Oracle 11g RAC R2 and MS SQL 2008, compatible with clustered and replicated DB configurations

Notes (superscripted ^{1 2 3 4})

1. Genesys makes every effort to keep its Nuance software inventory up to Genesys tested
   release levels. However, our shipping versions might lag relative to the latest minor releases
   offered by Nuance and/or tested by Genesys. If the minor release level is a concern contact your Genesys Nuance account manager or the GVP PM.
2. PSTNC is not a 64bit component. It interoperates with MCP 8.1.4. If a GVP 8.1.6 customer wants TDM/Dialogic via PSTNC, then they need to order in addition to GVP 8.1.6, the MCP 8.1.4 and the PSTN connector.
3. GA and GAX 8.1.3 will be on the same DVD. GVP provides a GAX Plug-in for integration to GAX.
4. Genesys Media Server DVD now contains the GVP/GMS Reporting Server software such that Reporting Server can be used with other products using the Genesys Media Server component.

[+] Genesys Voice Platform 8.1.5

New in Genesys Voice Platform 8.1.5

New Features

• 32-bit and 64-bit GVP application binaries are available for Windows and Linux 32-bit operating systems and 64-bit operating systems, respectively.
• Interoperates with SIP Server 8.1, Management Framework 8.1.1, Genesys Administrator (GA) and Genesys Administrator Extention (GAX) 8.1.2, Composer 8.1, and T-Server for Cisco UCM 8.1.1.
• Native 64-bit operating system.
• Dual stack IPv6, IPv4.
• VoiceXML access to operational parameters defined by GAX.
• Multi-site reporting for tenants and applications (summary data only).
• Multi-site policy management of tenants and applications.
• Access authentication for Web Services API and Conversation Manager.
• Call Detail Records (CDR) that identify the SIP Server site from which a GVP call originates.
• CDRs that identify specific resource usage during a call.
• Real-time cache clearing.
• Acts as a Media Server for T-Server for Cisco UCM.
• Playback and Recording in MP3 containers.
• Throttling for Reporting Server recovery.
• Increased call throughput for Reporting Server (up to 300 CAPS).
• New Per-Call IVR Action Report.
• Enhanced video features, such as text overlay, split screen conferencing, and high resolution (1280x720).
• Conferences can have as many participants (legs) as a single media server can handle on the physical hardware. The 32-participant-per-conference limitation has been removed.
• NGI support for dynamic ECMAScript grammar generation.
• Resource selection and call rejection, based on MRCPv1 speech resource and availability.
• Identification and tracking of active loudest speaker in video conferences by using MSML.
• Recognition of leading zeros in the Dialed Number (DN).
• H.263 & H.264 video format transcoding, transrating, transcaling, and transframing.
• ASR and TTS system peaks data in CDRs to facilitate resource management.
• Nuance Recognizer 9.0.16 and Vocalizer 5.0.5 with MRCP Server v1 and v2. Note: Genesys makes every effort to keep its Nuance software inventory up to Genesys tested release levels. However, our shipping versions might lag relative to the latest minor releases offered by Nuance and/or tested by Genesys. If the minor release level is a concern, check the GVP Nuance Compatibility Guide in Xchange, or contact your Genesys account representative.

[+] Genesys Voice Platform 8.1.41

Genesys Voice Platform 8.1.41

New Features

• Media Control Platform supports the ability to use different search orders for MSML Play Announcement files.
• Resource Manager now supports requests to control the destination for recordings.
• RFC 3840 Specification Indicating User Agent Capabilities in the Session Initiation Protocol (SIP) is supported.
• Dialogic SR 6.0 SU 261 is supported.
• SIP Server 8.1 (pre-tested version of SIPS 8.1, not yet released) is supported.
• Nuance Recognizer 9.0.16 is supported.
• Nuance Speech Synthesis 5.1.5 is supported.
• Nuance Vocalizer 5.0.4 is supported.

[+] Genesys Voice Platform 8.1.4

Genesys Voice Platform 8.1.4

New Features

• Cisco ICM integration, including support for the Call Routing and Service Control interfaces, and standard and extended call variables. (Note that the Cisco ICM Connector is an extra cost option.)
• The CTI Connector supports two CTI frameworks, Genesys CTI and Cisco ICM.
• The CTI Connector is supported on Red Hat Enterprise Linux (RHEL).
• The CTI Connector now interoperates with IVR Server 8.
• Speech resource management enhancements, such as testing with the Nuance Resource Manager and ASR and TTS resource load balancing provided by the new MRCP Proxy component.
• Validation of DIDs and policies in response to requests from Genesys Administrator, provided by the new Policy Server component.
• Usage and Peak Usage reports for speech resources.
• Reporting Server SNMP MIBs and traps.
• Per-application CPD/AMD configuration, and improved support for CPD tuning.
• Video improvements, including partial support for RFC 3840, and configurable active speaker display selection.
• Transport Layer Security (TLS) is supported for secure communication (outbound requests) between the Supplementary Services Gateway and SIP Server.
• PSTN Connector support for ISDN Explicit Call Transfer (New Zealand variant).
• GVP components are supported on Windows Server 2008 R2 (except the PSTN Connector).
• The Reporting Server database is supported on Oracle 11g RAC R2.
• The Reporting Server supports connection to the Oracle and SQL Server databases in encrypted mode.
• The Media and Call Control Platforms support partitioning of SIP and HTTP network traffic.
• Support for F5 load balancers in Resource Manager HA active-active configurations.
• Additonal performance data, including MSML announcement performance, two-way transcoding between G.711 and G.729, and CPD CAPS data.
• Security enhancements, including TLS, Federal Information Processing Standards (FIPS) compliance in the TLS interface, and HTTPS on all interfaces, and additional message interface hardening.

[+] Genesys Voice Platform 8.1.31

Genesys Voice Platform 8.1.31

New Features

• Support for a new bargein mode with the Next Generation Interpreter. The dtmf bargein option allows DTMF-only bargein when both speech and DTMF grammars are active, to allow more robust voice user interfaces in noisy environments. This feature is supported for configurations using on-board DTMF grammar processing only.

[+] Genesys Voice Platform 8.1.3

New in GVP 813

</onlyinclude> Genesys Voice Platform 8.1.3

New Features

• Support for Windows Server 2008, 64-bit in 32-bit compatibility mode. The PSTN Connector component is not supported in this environment.
• Support for Red Hat Enterprise Linux 5, 64-bit in 32-bit compatibility mode.
• Support for Microsoft SQL 2008 in clustered or replicated configurations, further supporting Reporting Server High Availability (HA) and reliability.
• Support for the deployment of the Reporting Server without a database. When Reporting Server is deployed in this way, certain dashboard displays are retained, while the requirement for a historical database is removed.
• Support for IVR Server version 8.x when deployed with the CTI Connector. (The High Availability model that was introduced in IServer 8.0 is not yet supported.)
• Support for SIP static routing. This improves support for HA in certain small configurations.
• Support for self-documenting HTTP interfaces for the Supplementary Services Gateway, Call Control Platform, and Reporting Server.
• Support for route-based outbound dialing when the Supplementary Services Gateway is deployed with the PSTN Connector.
• Support for backward compatibility between GVP components. This support includes rolling upgrades and enables simplified per-component upgrades.

</onlyinclude>

[+] Genesys Voice Platform 8.1.21

New in Genesys Voice Platform 8.1.21

New Features

• The new PSTN Connector (PSTNC) now supports Talker telephony boards. Talker boards are available in the Brazilian IVR market only. Talker boards are compatible with regular GVP IVR functions and outbound calling with the Supplementary Services Gateway. Talker boards support FAX and Telecommunications Device for the Deaf (TDD) functions. Talker board support is available for Windows 2003 platforms only.

[+] Genesys Voice Platform 8.1.2

New in Genesys Voice Platform 8.1.2

New Features

• Support for the new PSTN Connector (PSTNC) component, a software component that enables reuse of existing Dialogic cards with GVP 8.1.2. The PSTNC enables your Dialogic TDM cards to act as a media gateway, and is supported on Windows platforms only.
• Support for multiple Media Control Platform (MCP) installations on a single physical machine.
• Availability of GVP media services as a separate media server component. See the Genesys Media Server documentation for details.
• Support for Service Quality monitoring and reporting. The Service Quality capability is based on the legacy VoiceGenie Quality Advisor, and is an extra cost option.
• Hierarchical Multi-Tenancy (HMT). HMT is based on the legacy Genesys Voice Platform Multi-Tenancy capability, and is an extra cost option.
• Support for Reporting by Tenant for HMT.
• Support for MSML for Media Server control including the following MSML elements: DTMF Gen, DTMF Collect, MSML conference, and MSML Record.
• Support for Direct Inward Dialing (DID) Groups.
• Several SIP enhancements related to future delivery of media services behind SIP Server in an IMS deployment (including P-Called-Party-ID and the Route header).
• Media Layer Enhancements, including support for flexible RTP packet sizes, jitter management, and type of service marking for outbound packets.
• Enhancements to the GVP aspects of Genesys Administrator 8.0.2/8.0.3, including:
  • PSTN Connector and CTI Connector Operational Reporting.
  • Integration of VAR and Operational Reporting.
  • Additional dashboard screens for the PSTN Connector and the Supplementary Services Gateway.
  • Service Quality and Hierarchical Multi-Tenancy Reporting.
• Support for Windows Server 2008.
• Support for Red Hat Enterprise Linux 5.
• Support for Microsoft SQL Server 2008 and the Oracle 11g DBMS.
• Support for Oracle 10g Real Application Cluster (RAC).
• Integration of the Fetching Module into the Media Control Platform and Call Control Platform. The Fetching Module is no longer a separate Installation Package.

New in Genesys Voice Platform 8.1.2

New Features

• Support for the new PSTN Connector (PSTNC) component, a software component that enables reuse of existing Dialogic cards with GVP 8.1.2. The PSTNC enables your Dialogic TDM cards to act as a media gateway, and is supported on Windows platforms only.
• Support for multiple Media Control Platform (MCP) installations on a single physical machine.
• Availability of GVP media services as a separate media server component. See the Genesys Media Server documentation for details.
• Support for Service Quality monitoring and reporting. The Service Quality capability is based on the legacy VoiceGenie Quality Advisor, and is an extra cost option.
• Hierarchical Multi-Tenancy (HMT). HMT is based on the legacy Genesys Voice Platform Multi-Tenancy capability, and is an extra cost option.
• Support for Reporting by Tenant for HMT.
• Support for MSML for Media Server control including the following MSML elements: DTMF Gen, DTMF Collect, MSML conference, and MSML Record.
• Support for Direct Inward Dialing (DID) Groups.
• Several SIP enhancements related to future delivery of media services behind SIP Server in an IMS deployment (including P-Called-Party-ID and the Route header).
• Media Layer Enhancements, including support for flexible RTP packet sizes, jitter management, and type of service marking for outbound packets.
• Enhancements to the GVP aspects of Genesys Administrator 8.0.2/8.0.3, including:
  • PSTN Connector and CTI Connector Operational Reporting.
  • Integration of VAR and Operational Reporting.
  • Additional dashboard screens for the PSTN Connector and the Supplementary Services Gateway.
  • Service Quality and Hierarchical Multi-Tenancy Reporting.
• Support for Windows Server 2008.
• Support for Red Hat Enterprise Linux 5.
• Support for Microsoft SQL Server 2008 and the Oracle 11g DBMS.
• Support for Oracle 10g Real Application Cluster (RAC).
• Integration of the Fetching Module into the Media Control Platform and Call Control Platform. The Fetching Module is no longer a separate Installation Package.

[+] Genesys Voice Platform 8.1.1

New in Genesys Voice Platform 8.1.1

New Features

• Support for the new Supplementary Services Gateway (SSG) component, a replacement for the GVP 7.6 Outbound Notification Interface (OBN). The SSG provides an HTTP interface for submission and management of outbound calling campaigns.
• Native support for Call Progress Detection (CPD), Answering Machine Detection (AMD), and Tone Detection. This capability is used by the SSG, and will be used by future Genesys Outbound Contact solutions.
• Support for RFC 3325 (Asserted Identity within Trusted Networks).
• Several SIP enhancements related to future delivery of media services behind SIP Server in an IMS deployment (including P-Called-Party-ID and the Route header).
• Backwards compatibility between GVP 8.1 releases.
• Media Layer Enhancements, including support for a subset of MSML (supporting CPA/AMD), H.264 video, G.722 and G.722.2 audio.
• Improved MRCP compatibility, supporting interoperability with additonal speech engines.
  Additional policy control, including access to codecs, video, and media server resources.
• Support for 'Active' and 'Passive' resources, allowing additional HA configurations.
• Enhancements to the Next Generation VoiceXML interpreter (NGI), including:
  • Maximum document size enforcement.
  • Maximum subdialog stack depth enforcement.
  • External DTMF Grammar support.
  • Support for DTMF recognition using third party speech engine resources.
  • The <data> tag now supports JSON format objects.
• Enhancements to the Legacy GVP VoiceXML interpreter, including:
  • Support for ASR session release.
  • Support for AT&T Transfer Connect.
  • External DTMF Grammar support.
• Applications are now configured as Windows Services.

New in Genesys Voice Platform 8.1.1

New Features

• Support for the new Supplementary Services Gateway (SSG) component, a replacement for the GVP 7.6 Outbound Notification Interface (OBN). The SSG provides an HTTP interface for submission and management of outbound calling campaigns.
• Native support for Call Progress Detection (CPD), Answering Machine Detection (AMD), and Tone Detection. This capability is used by the SSG, and will be used by future Genesys Outbound Contact solutions.
• Support for RFC 3325 (Asserted Identity within Trusted Networks).
• Several SIP enhancements related to future delivery of media services behind SIP Server in an IMS deployment (including P-Called-Party-ID and the Route header).
• Backwards compatibility between GVP 8.1 releases.
• Media Layer Enhancements, including support for a subset of MSML (supporting CPA/AMD), H.264 video, G.722 and G.722.2 audio.
• Improved MRCP compatibility, supporting interoperability with additonal speech engines.
  Additional policy control, including access to codecs, video, and media server resources.
• Support for 'Active' and 'Passive' resources, allowing additional HA configurations.
• Enhancements to the Next Generation VoiceXML interpreter (NGI), including:
  • Maximum document size enforcement.
  • Maximum subdialog stack depth enforcement.
  • External DTMF Grammar support.
  • Support for DTMF recognition using third party speech engine resources.
  • The <data> tag now supports JSON format objects.
• Enhancements to the Legacy GVP VoiceXML interpreter, including:
  • Support for ASR session release.
  • Support for AT&T Transfer Connect.
  • External DTMF Grammar support.
• Applications are now configured as Windows Services.

[+] Genesys Administrator 8.0.1 (contains GVP-related features)

New in Genesys Administrator 8.1.1

The following GVP-related feature and usability enhancements are included in the Genesys Administrator 8.0.11 release. For further information regarding these changes, please see the Genesys Administrator documentation.

GVP Provisioning Features

• Both SIP and SIPS ports can be specified during the Resource Assignment step of the Resource Group Wizard.
• "Active" or "passive" redundancy can now be designated for resources.
• The IVR Profile Wizard has been enhanced to include a Dialing Rules step for specifying outbound rules and the ability to preview URLs.

GVP Monitoring Features

Voice Platform reports have been enhanced as follows:

• Active Call List reports can now be filtered by Time, Local URI, Remote URI, Call Type, and Call State.
• Active Call List reports support queries by relative time.
• Voice Platform reports now support queries to a time granularity of 30 minutes.
• The VAR Call Browser is now part of the Historical Call Browser.
• Support for Transferred call state has been added.
• The Voice Platform Dashboard now supports displaying SSG and VAR columns in IVR Profile Utilization.

[+] Genesys Voice Platform 8.1.0

New in Genesys Voice Platform 8.1.0

New Features

• Support for the Red Hat Enterprise Linux 4 Operating System.
• Support for existing VoiceXML and call control applications deployed on GVP 7.6 through the GVP Interpreter (GVPi), the GVP 7.6 legacy VoiceXML interpreter.
• Support for a new Computer Telephony Integration (CTI) Connector to enable integration with the Genesys IVR Server, allowing access to the larger Genesys suite of products, and supporting CTI with the legacy GVP VoiceXML Interpreter, and TXML.
• High availability enhancements, including:
  • Support for the Reporting Server in a High Availability configuration.
  • Support for Resource Manager hot-standby failover.
• Usability and user interface enhancements including:
  • Support for installing and configuring multiple instances of the same component with the Genesys Administrator Installation Wizard.
  • Support for easy creation of IVR Profiles with the Genesys Administrator IVR Profile Wizard.
  • Support for easy creation of Logical Resource Groups with the Genesys Administrator Resource Group Wizard.
  • A new GVP dashboard.
• Support for Call Control Platform (CCP) Operational Reporting.
• Support for the IBM ASR and TTS engines and the Telisma ASR speech engine.
• In-band DTMF detection.
• Addition of the NETANN (RFC 4240) announcement service.
• Application control over production log masking, supporting deployment of PCI-DSS compliant solutions.
• Addition of bursting policies and related reporting.
• Support for transferaudio during consultation transfer on GVPi.
• Enhancements to the Next Generation VoiceXML interpreter (NGI), including:
  • Vendor-specific TTS parameter support.
  • Extended anonymous variable scope support for debugging.
  • Extended ASR error events.
  • Dynamic TTS language support.
  • Control of ASR Session release.

Genesys Voice Platform 8.1 "Read Me" Notes

[+] Genesys Voice Platform Supports...

Genesys Voice Platform supports ISUP, INAP, and SS7 connectivity for network based routing environments through the use of third party signaling and media gateways. GVP supports a broad number of Enterprise environments, with support for multiple PBX and Hybrid PBXs, media gateways and servers, and softswitches including carrier service compatibility in many instances including a wide range of service provider/carrier applications including network IVR, network call qualification and call parking, and speech-enabled voice self-service.

• VoiceXML 2.1, certified conformant to the VoiceXML Forum.
• Call Control XML (CCXML) 1.0.
• Advanced media processing capabilities, including conferencing and video.
• Full integration with Genesys Management Framework including Genesys Administrator and Genesys Administrator Extended, a web-based management and configuration console.
• Genesys Composer, an Eclipse-based application development tool including a VoiceXML debugger.
• Genesys SIP Server as a network interface, including integration with Genesys CTI.
• Cisco's ICM routing product integration 7.5 and 8.0 including types 3, 6 & 8.
• GVP 64-bit and 32-bit components are available for Windows 2008 and Red Hat Enterprise Linux 6.
• Nuance Recognizer and Vocalizer TTS support and other MRCP vendor integrations.
• IVR Server 8.1.0-based CTI for both the GVP 7.6 VoiceXML Interpreter and the Next Generation VoiceXML Interpreter.
• GVP 7.6 VoiceXML 2.1 applications are supported by using MCP 8.1.4 in its own Logical Resource Group. Order MCP 8.1.4 component, along with GVP 8.1.5 through 8.1.7, if this migration option is needed.

Versions that GVP is compatible with:

• Genesys Administrator (GA) 8.1.3
• Genesys Administrator Extension (GAX) 8.1.4
• Genesys SIP Server 8.1.1
• Genesys Composer 8.1.3
• IVR Server 8.1.0
• Genesys Media Server 8.1.7
• Management Framework 8.1.3

[+] Red Hat Enterprise Linux Performance Tip

GVP 8.1.7 and above support Red Hat Enterprise Linux (RHEL) 6. However, GVP components run at lower capacities on RHEL 6.x, as compared to RHEL 5.x. Thus, expect the best performance from GVP while using RHEL 5.

[+] Additional Resources

Genesys Customer Care links:

• Genesys Care Support Guide for On-Premises
• Genesys Customer Care website

Licensing:

• Genesys Licensing Guide
• Genesys Migration Guide (See Chapter 2: "Licensing Migration")

Information on supported hardware and third-party software:

• Genesys Supported Operating Environment Reference Guide
• Genesys Supported Media Interfaces Guide
• Genesys Interoperability Guide

[+] Read the Legal Notices

 

Legal Notices

Copyright

All Genesys software is © Copyright Genesys Telecommunications Laboratories, Inc. All rights reserved.

Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.

Trademarks

Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications Laboratories, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.

All other trademarks are the property of their respective owners.

Third Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your technical support representative if you have any questions. The following products include specific third-party code and functionality. Click on your product for details on included third-party software.
[+] Genesys Voice Platform 8.1

Genesys Voice Platform 8.1

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These XSD files are licensed under the Creative Commons License 2.5 http://creativecommons.org/licenses/by/2.5/ Jetty Web Container
Copyright 1995-2006 Mort Bay Consulting Pty Ltd
This product includes some software developed at The Apache Software Foundation (http://www.apache.org/).
The javax.servlet package used by Jetty is copyright Sun Microsystems, Inc and Apache Software Foundation. It is distributed under the Common Development and Distribution License. You can obtain a copy of the license at https://glassfish.dev.java.net/public/CDDLv1.0.html.
The UnixCrypt.java code ~Implements the one way cryptography used by Unix systems for simple password protection. Copyright 1996 Aki Yoshida, modified April 2001 by Iris Van den Broeke, Daniel Deville.
The default JSP implementation is provided by the Glassfish JSP engine from project Glassfish http://glassfish.dev.java.net. Copyright 2005 Sun Microsystems, Inc. and portions Copyright Apache Software Foundation.
Some portions of the code are Copyright:
2006 Tim Vernum
1999 Jason Gilbert.
The jboss integration module contains some LGPL code.
This software contains APR software with the following the NOTICE.txt file:
Apache Portable Runtime
Copyright 2008 The Apache Software Foundation.
This product includes software developed by The Apache Software Foundation (http://www.apache.org/).
Portions of this software were developed at the National Center for Supercomputing Applications (NCSA) at the University of Illinois at Urbana-Champaign.
This software contains code derived from UNIX V7, Copyright(C) Caldera International Inc.
This software contains APR Util software with the following the NOTICE.txt file: Apache Portable Runtime Utility Library Copyright 2008 The Apache Software Foundation.
This software contains code derived from the RSA Data Security Inc. MD5 Message-Digest Algorithm, including various modifications by Spyglass Inc., Carnegie Mellon University, and Bell Communications Research, Inc (Bellcore).
This software contains Apache Mina software with the following the NOTICE.txt file:
Apache MINA
Copyright 2007 The Apache Software Foundation.
Message logging is provided by the SLF4J library package, which is open source software, written by Ceki Gülcü, and copyright by SLF4J.ORG and QOS.ch. The original software is available from http://www.slf4j.org/
Data compression support is provided by the JZLib library package, which is open source software, written by JCraft, and copyright by JCraft. The original software is available from http://www.jcraft.com/jzlib/
Spring framework is provided by the Spring framework library package, which is open source software, written by Rod Johnson et al, and copyright by Springframework.org. The original software is available from http://www.springframework.org/