Genesys Interactive Insights

What is Genesys Interactive Insights?

Genesys Interactive Insights uses the data that is stored in a Genesys Info Mart database and presents the data in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.

Current documentation set for Genesys Interactive Insights 8.1.

Genesys Interactive Insights 8.1 Deployment Guide

Use this downloadable PDF to deploy Genesys Interactive Insights and enable it's features.

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Genesys Interactive Insights 8.1 Universe Guide

Use this downloadable PDF to learn about the Interactive Insights reports and each element of the universe.

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Genesys Interactive Insights 8.1 User's Guide

Use this downloadable PDF to learn about customizing the Interactive Insights universe and reports to perform extended functions.

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Release 7.6=

Current documentation set for Genesys Interactive Insights 7.6.

Genesys Interactive Insights 7.6 Deployment Guide