Genesys Expert Contact
What is Genesys Expert Contact?
Genesys Genesys Expert Contact extends a company's resources to manage customer interactions (voice/data delivery and e-mail) beyond the traditional contact center. Through the addition of two components (Genesys Agent Desktop and CTI-Less T-Server), this product enables a company to include people, located in back offices, branch offices, and other remote locations, as experts, without requiring a PBX/CTI (computer-telephony integration) link at these locations.
Helpful Links
Release Notes
CD Readme
Release Advisories
Current documentation set for Genesys Expert Contact 7.6
Deployment Guide Use this guide to install and configure Genesys Expert Contact.
Helpful Links
Release Notes
Read Me
For this release, the product readme is available on the Product CD.
Release Advisories
Current documentation set for Genesys Expert Contact 7.2
Deployment Guide Use this guide to install and configure Genesys Expert Contact.
User's Guide Provides instructions for using Genesys Desktop for Expert Contact. to handle phone calls.
API (C) Developer's Guide Introduces the concepts and procedures for developing a custom application for Expert Contact.