Peter Chaplin
Genesys Rules System Playground
What is Genesys Rules System?
Genesys Rules System (GRS) provides the ability to develop, author, and evaluate business rules. A business rule is a piece of logic that is defined by a business analyst. These rules are evaluated in a Rules Engine based upon requests that are received from client applications. Click here for an infographic.
Some Genesys applications that can use the Rules Engine include VXML applications that are executed by the Genesys Voice Platform, SCXML applications that are executed by the Genesys Orchestration Server, and Genesys intelligent Workload Distribution (iWD) business processes that are executed by Genesys Interaction Server and Universal Routing Server.
GRS consists of three software components:
- Genesys Rules Development Tool (GRDT)
- Genesys Rules Authoring Tool (GRAT)
- Genesys Rules Engine (GRE)
From release 8.1.2, Genesys Rules System also supports Genesys Web Engagement, through the use of template types that enable the creation of rules and packages that use event fact types.
Helpful Links
Release Notes
CD Readme
Release Advisory
READ release information: New in 8.1 Releases | Readme
Current documentation set for Genesys Rules System 8.1
Deployment Guide Use this document to deploy Genesys Rules System and enable its features.
Authoring Tool 8.1 Help Use this downloadable Help file to review how to use the Rules Authoring Tool user interface.
Development Tool 8.1 Help Use this downloadable Help file to review how to use the GRDT user interface.
READ: New in 8.1 Releases | Readme