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IVR Interface Option

What is IVR Interface Option?

The IVR Interface Option architecture simplifies the integration of vendor-provided IVRs with the Genesys environment. Genesys IVR Interface Option has two components, the IVR Server and the IVR Driver.


 Current documentation set for IVR Interface Option 8.1.

IVR Interface Option 8.1 IVR Driver for MPS System Administrator's Guide

Use to deploy the IVR Driver for MPS.

Book pdf grey.png   MPS System Administrator's Guide


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