Provisioning mailboxes

To provision mailboxes:

Log into Genesys Administration Extension as an administrator (<GAX IP address>:<port>/gax). Under Operations > SIP Voicemail & Call Settings, select Mailboxes. You can perform one of two actions:

Search for and click the mailbox that you want to provision.
Optionally, press Disclaimer and upload an audio disclaimer message or other message to be played during every call, before message deposit. If you see the Disclaimer is disabled message, you must open Genesys Administrator and set the play-disclaimer option to true under the Options tab of the governing switch, in the VoicemailServer section. See Configuration options.
Disclaimer file types:
- For the United States and Japan, use CCITT uLaw (Mono) 64Kbps wav disclaimer files.
- For all other nations, use CCITT aLaw (Mono) 64Kbps wav disclaimer files.

You can configure these settings for the selected mailbox:

Setting	Values (default value in bold)	Description
Status	Active, Locked	If the mailbox owner tries to log in unsuccessfully four times, they are locked out for 10 minutes. You can override the lock by pressing Unlock.
Password	Default, <user-selected>	Press Reset to reset the password to the default.
Messages	Unread/Total (Unread high priority messages/Total high priority messages)	Press Delete All to delete all normal and high priority messages
Max Messages	10, 1 to n	Press Change to set a new maximum number of messages. Press Reset to restore the default value.
Optout Phone	none, <any phone number or routing point>	When set, enables a caller to transfer out of voicemail to the specified destination at any time during a call. Press Reset to restore the default value.
Time Zone	Default,	Press Change to set a new time zone for all mailboxes that use the default time zone. Press Reset to restore the default value.
Language	Default (English(United States)), <language from menu>	Press Change to set a new language for all mailboxes that use the default language. Press Reset to restore the default value.