Provisioning mailboxes

You can effectively deactivate a mailbox by setting its Status to Locked, which prevents user access, and by setting Voicemail Enabled to No, which prevents callers from depositing voicemail.

To provision mailboxes:

1. Log into Genesys Administration Extension as an administrator (<GAX IP address>:<port>/gax). Under Operations > SIP Voicemail & Call Settings, select Mailboxes. You can perform one of two actions:

• Search for and click the mailbox that you want to provision.
• Optionally, press Disclaimer and upload an audio disclaimer message or other message to be played during every call, before message deposit. If you see the Disclaimer is disabled message, you must open Genesys Administrator and set the play-disclaimer option to true under the Options tab of the application or the governing switch, in the VoicemailServer (Application object) section or the VoicemailServer (switch) section. The value set at the application level overrides any value set at the switch level, so to enable a disclaimer for any switch, you must set the option to True for both application and switch. See Configuration options.

  Disclaimer file types:

  • For the United States and Japan, use CCITT uLaw (Mono) 64Kbps wav disclaimer files.
  • For all other nations, use CCITT aLaw (Mono) 64Kbps wav disclaimer files.

You can configure these settings for the selected mailbox:

Setting	Values (default value in bold)	Description
Status	Active, Locked	If the mailbox owner tries to log in unsuccessfully four times, they are locked out for 10 minutes. You can override the lock by pressing Unlock.
Voicemail Enabled	Yes, No	Yes forwards unanswered calls to voicemail. No plays a "voicemail is disabled" message to the caller.
Mailbox Password	System, user-selected	Press Reset to reset the password to the system (default) value.
Max Messages	10, 1 to n	Press Change to set a new maximum number of messages. Press Reset to restore the system (default) value.
Optout Phone	none, any phone number or routing point	When set, enables a caller to transfer out of voicemail to the specified destination at any time during a call. Press Reset to restore the system (default) value.
Time Zone	Default, time zone from menu	Press Change to set a new time zone for all mailboxes that use the system (default) time zone. Press Reset to restore the system value.
Language	Default (English(United States)), language from menu	Press Change to set a new language for all mailboxes that use the system (default) language. Press Reset to restore the system value.
Assigned	n/a	The Assigned table lists the objects (directory numbers, agents, users, user groups) to which this mailbox has been assigned. For some objects you can click the object name to view the object.
Messages	Unread/Total (Unread high priority messages/Total high priority messages)	Press Delete All to delete all normal and high priority messages.