GVP 8.5 3rd Party Support

Genesys Voice Platform 8.5.0 supports ISUP, INAP, and SS7 connectivity for network based routing environments through the use of third party signaling and media gateways a broad number of Enterprise environments, with support for multiple PBX and Hybrid PBXs, media gateways and servers, and softswitches, including carrier service compatibility in many instances including a wide range of service provider/carrier applications including network IVR, network call qualification and call parking, and speech-enabled voice self-service.

These TDM and SIP interfaces can be found in the Genesys Hardware Sizing Guide — and in the GVP chapter of that book.

Environment Support:

• Windows 2008 and Windows 2008 R2 (64-bit)
• RedHat Linux 5.0 (Strongly Recommended)
• RedHat Linux 6.0 (64-bit) (supported but discouraged)
• Oracle 11g R2 and MS SQL 2008
• VMware ESXi5

Queueing and Callback Support:

• Virtual Hold Technologies (VHT) 7.6

Speech Support:

• Nuance NR10.2.3 ASR v1 and v2 including NSS6.2.4
• Vocalizer Network 5.7.3 (5.7.2 validated) TTS v1 and v2 including NSS 6.2.4
• Both NR10 and Vocalizer 5.7 offer SessionXML under MRCP v2
• Vocalizer Network 5.x voice fonts
• NR9 and Vocalizer 5 v1 and v2 remain supported