GVP 8.5 3rd Party Support

Genesys Voice Platform 8.5.0 supports ISUP, INAP, and SS7 connectivity for network based routing environments through the use of third party signaling and media gateways and a broad number of Enterprise environments, with support for multiple PBX and Hybrid PBXs, media gateways and servers, and softswitches, including carrier service compatibility in many instances including a wide range of service provider/carrier applications including network IVR, network call qualification and call parking, and speech-enabled voice self-service.

Find these TDM and SIP interfaces in the Genesys Hardware Sizing Guide — and in the GVP chapter of that book.

Environment Support:

• Windows 2008 and Windows 2008 R2 (64-bit)
• RedHat Linux 5.0 (Strongly Recommended)
• RedHat Linux 6.0 (64-bit) (supported but discouraged)
• Oracle 11g R2 and MS SQL 2008
• VMware ESXi5

Queueing and Callback Support:

• Virtual Hold Technologies (VHT) 7.6

Speech Support:

• Nuance NR10.2.3 ASR v1 and v2 including NSS6.2.4
• Vocalizer Network 5.7.3 (5.7.2 validated) TTS v1 and v2 including NSS 6.2.4
• Both NR10 and Vocalizer 5.7 offer SessionXML under MRCP v2
• Vocalizer Network 5.x voice fonts
• NR9 and Vocalizer 5 v1 and v2 remain supported