Genesys Voice Platform

Genesys Voice Platform (GVP) is a software-only, standards-based voice portal that provides cost-effective customer interactions, 24x7, for businesses using voice, video, the web, and the cloud. Functioning beyond traditional IVR systems, GVP provides touch-tone access to applications and incorporates speech recognition technology and video for conversational exchanges, better to identify and resolve customer requests. [+] DETAILS

GVP employs a VoiceXML-based media server for network service providers and enterprise customers. GVP is an IP-based award winning self-service system. GVP comes with Genesys Media Server and can provide media services simultaneously with VoiceXML self-service applications.

Media services available with GVP are call parking, call qualification, Call Progress Detection, third party call recording support, call conferencing, and audio/video streaming. So GVP can be used to provide augmented routing and agent services in addition to self-service applications, proactive contact solutions and outbound calling media. docs.genesys.com

Telephony

GVP directly supports RTP/VoIP network connections using SIP. GVP supports TDM/PSTN connections through the use of third party media gateways, allowing the use of T1, E1, T1CAS, E1CAS and ISDN signaling.

READ: 8.5 Documentation Supplement | New in 8.5 Releases | Readme      WATCH: GVP Videos

Helpful Links

Release Notes

8.5 Release Notes

Release Advisory

GVP 8.5 Release Advisory

GVP 8.5 Deployment Guide How to deploy Genesys Voice Platform and enable its features.

Genesys Media Server 8.5 Deployment Guide How to deploy Genesys Media Server and enable its features.

GVP 8.5 User's Guide How to use Genesys Voice Platform.

8.5 CCXML Reference How to develop call control applications using CCXML on the Genesys Voice Platform.

GVP 8.5 SNMP MIB Reference All about the SNMP MIBs and traps for GVP.

GVP 8.5 Configuration Options Reference Media Server 8.5 Configuration Options Reference Full lists and descriptions.

GVP 8.5 Metrics Reference Guide All about GVP metrics (VoiceXML and CCXML application event logs).

These versions also apply to GVP 8.5:

• GVP 8.1 Troubleshooting Guide
• GVP 8.1 Application Migration Guide
• GVP 8.1 Reporting Plug-in for GAX Help
• GVP Voice XML Help
• GVP 8.1 Web Services API
• VP Solution 8.1 Integration Guide

READ release information: New in 8.5 Releases | Readme | Product Alerts

GVP 8.5 ReadMe

[+] Genesys Voice Platform Supports...

Genesys Voice Platform 8.5.0 supports ISUP, INAP, and SS7 connectivity for network based routing environments through the use of third party signaling and media gateways. GVP supports a broad number of Enterprise environments, with support for multiple PBX and Hybrid PBXs, media gateways and servers, and softswitches including carrier service compatibility in many instances including a wide range of service provider/carrier applications including network IVR, network call qualification and call parking, and speech-enabled voice self-service. These TDM and SIP interfaces can be found in the Genesys Hardware Sizing guide for GVP. These TDM and SIP interfaces can be found in the GVP chapter of the Genesys Hardware Sizing Guide.

GVP 8.5.0 ships with:

• Genesys Media Server 8.5
• Genesys Management Framework 8.1.3
• SIP Server 8.1.1
• Composer 8.1.3
• Genesys Administrator 8.1.3 including Genesys Administrator Extension 8.1.4.
• IVR Server 8.1.0
• Genesys Security Pack 8.1.2

GVP 8.5.0 basic capabilities include:

• VoiceXML 2.1, certified conformant to the VoiceXML Forum
• Call Control XML (CCXML) 1.0
• Advanced media processing capabilities, including video
• Media support for SIP Qualification and Parking, Genesys Interaction Recording and Genesys Proactive Contact.Me
• Cisco's ICM routing product integration v. 7.5 and 8.0 including types 3, 6 & 8
• IVR Server v8.1.0-based CTI for the Next Generation and Legacy GVP VoiceXML Interpreter
• GVP application components 64-bit and 32-bit binary compatible versions

Supported Environments:

• Windows 2008 and Windows 2008 R2 (64-bit)
• RedHat Linux 5.0 (Strongly Recommended)
• RedHat Linux 6.0 (64-bit) (supported but discouraged)
• Oracle 11g R2 and MS SQL 2008
• VMware ESXi5

Supported Speech:

• Nuance NR10.2.3 ASR v1 and v2 including NSS6.2.4
• Vocalizer Network 5.7.3 (5.7.2 validated) TTS v1 and v2 including NSS 6.2.4
• Both NR10 and Vocalizer 5.7 offer SessionXML under MRCP v2
• Vocalizer Network 5.x voice fonts
• NR9 and Vocalizer 5 v1 and v2 remain supported

New in 8.5.x Releases

[+] Genesys Voice Platform 8.5.0

New in GVP 850

Additional features in support of the Genesys Interaction Recording (GIR) Solution:

• Active Call Recording supporting SIP Interaction MSML services
• Call Recording Encryption Support.
• Stereo MP3 encoding for call recording
• Submission to Amazon S3 storage or to webDAV _http:// support
• Configuration and Interactions with GIR 8.5

64-bit and 32-bit OS/DB Support

• Windows 2008
• RedHat Linux 5.0
• Oracle 11g R2 and MS SQL 2008

64-bit OS Support

• RedHat Linux 6.0
• Windows 2008 R2

Speech Support

• Nuance NR10.2 ASR v1 and v2 including v2 SessionXML support. – NSS6.2
• Vocalizer 5.7.3 TTS including NSS 6.2
• Vocalizer 5.x voice fonts
• NR9 and Vocalizer 5.0 are still supported

Third Party Support

• VHT 7.6

Notes and Notices

[+] Deploy with GAX, not with GA

IMPORTANT! Functionality for deploying Genesys Voice Platform components to remote and local hosts has been discontinued in Genesys Administrator as of version 8.1.303. This functionality is now available in Genesys Administrator Extension; please refer to documentation for Genesys Administrator Extension for details.

[+] Red Hat Enterprise Linux Performance Tip

GVP 8.1.7 and above support Red Hat Enterprise Linux (RHEL) 6. However, GVP components run at lower capacities on RHEL 6.x, as compared to RHEL 5.x when using ext4. Thus, expect the best performance from GVP while using RHEL 5, or using RHEL 6 with ext3.

[+] Additional Resources

Genesys Customer Care links:

• Genesys Care Support Guide for On-Premises
• Genesys Customer Care website

Licensing:

• Genesys Licensing Guide
• Genesys Migration Guide (See Chapter 2: "Licensing Migration")

Information on supported hardware and third-party software:

• Genesys Supported Operating Environment Reference Guide
• Genesys Supported Media Interfaces Guide
• Genesys Interoperability Guide

[+] Legal Notices

 

Legal Notices

Copyright

All Genesys software is © Copyright Genesys Telecommunications Laboratories, Inc. All rights reserved.

Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.

Trademarks

Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications Laboratories, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.

All other trademarks are the property of their respective owners.

Third Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your technical support representative if you have any questions. The following products include specific third-party code and functionality. Click on your product for details on included third-party software.
[+] Genesys Voice Platform 8.1

Genesys Voice Platform 8.1

This product includes software developed by Unicode, Inc.
This product includes software developed by DOM4J. (http://www.dom4j.org).
This product includes Hibernate developed by JBoss Community and distributed under the terms of the Lesser GNU Public License.
This product includes softwarede veloped by JAXB Java.Net. (http://jaxb.java.net). Source code is available upon request.
This product includes software developed by Restlet. (http://www.restlet.org). Source code is available upon request.
This product includes software developed by Simple Logging Facade for Java (SLF4J)(http://www.slf4j.org).under the following license file:
Copyright (c) 2004-2007 QOS.ch All rights reserved.Permission is hereby granted,free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify,merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.THE SOFTWARE IS PROVIDED "ASIS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OFC ONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
This product contains software developed by Squid-Cache.Org. (http://www.squid-cache.org).
This product contains software developed by the OpenSSL Project for use in the OpenSSL Toolkit(http://www.openssl.org).
This product contains cryptographic software written by Eric Young(eay@cryptsoft.com).
This product contains cryptographic software written by Tim Hudson(tjh@cryptsoft.com).
This product contains Libiconv distributed under terms of the Lesser GNU Public License 2.1.
This product contains software developed by the Apache Software Foundation(http://www.apache.org).This product contains software developed by the University of California, Berkeley and its contributors.
This product contains software developed by the NetBSD Foundation, Inc. and its contributors.This product contains libsox distributed under terms of the Lesser GNU Public License 2.1.
This software contains the Oracle JDBC Driver distributed under agreement between Alcatel-Lucent and Oracle.
This product contains SmartHeapSMP, Portions copyright 1991-1997 Compuware Corporation.
The audio prompts are providedby GMVoices (http://www.gmvoices.com).
This software contains ActiveMQ CPP software with the following the NOTICE.txt file: NOTICE file corresponding to the section 4 d of ==== the Apache License, Version 2.0, ==== in this case for the Apache ActiveMQ distribution.
This product includes software developed by The Apache Software Foundation (http://www.apache.org/). = Doxygen Automake Macro Notice
This product includes software developed by the Oren Ben-Kiki http://ben-kiki.org/oren/doxample/ ZLib Compression / Decompression Library Notice
= This product includes software developed by the Jean-loup Gailly and Mark Adler http://www.zlib.net/
This software contains ActiveMQ software with the following the NOTICE.txt file:
Apache ActiveMQ Copyright 2005-2009 Apache Software Foundation
This product includes software developed by The Apache Software Foundation (http://www.apache.org/)
Jabber xsds in activemq-xmpp This software was generated using XSDs from the Jabber Software Foundation http://www.xmpp.org/schemas/
Copyright (c) 1999-2006 The Jabber Software Foundation http://www.xmpp.org/about/copyright.shtml
These XSD files are licensed under the Creative Commons License 2.5 http://creativecommons.org/licenses/by/2.5/ Jetty Web Container
Copyright 1995-2006 Mort Bay Consulting Pty Ltd
This product includes some software developed at The Apache Software Foundation (http://www.apache.org/).
The javax.servlet package used by Jetty is copyright Sun Microsystems, Inc and Apache Software Foundation. It is distributed under the Common Development and Distribution License. You can obtain a copy of the license at https://glassfish.dev.java.net/public/CDDLv1.0.html.
The UnixCrypt.java code ~Implements the one way cryptography used by Unix systems for simple password protection. Copyright 1996 Aki Yoshida, modified April 2001 by Iris Van den Broeke, Daniel Deville.
The default JSP implementation is provided by the Glassfish JSP engine from project Glassfish http://glassfish.dev.java.net. Copyright 2005 Sun Microsystems, Inc. and portions Copyright Apache Software Foundation.
Some portions of the code are Copyright:
2006 Tim Vernum
1999 Jason Gilbert.
The jboss integration module contains some LGPL code.
This software contains APR software with the following the NOTICE.txt file:
Apache Portable Runtime
Copyright 2008 The Apache Software Foundation.
This product includes software developed by The Apache Software Foundation (http://www.apache.org/).
Portions of this software were developed at the National Center for Supercomputing Applications (NCSA) at the University of Illinois at Urbana-Champaign.
This software contains code derived from UNIX V7, Copyright(C) Caldera International Inc.
This software contains APR Util software with the following the NOTICE.txt file: Apache Portable Runtime Utility Library Copyright 2008 The Apache Software Foundation.
This software contains code derived from the RSA Data Security Inc. MD5 Message-Digest Algorithm, including various modifications by Spyglass Inc., Carnegie Mellon University, and Bell Communications Research, Inc (Bellcore).
This software contains Apache Mina software with the following the NOTICE.txt file:
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Message logging is provided by the SLF4J library package, which is open source software, written by Ceki Gülcü, and copyright by SLF4J.ORG and QOS.ch. The original software is available from http://www.slf4j.org/
Data compression support is provided by the JZLib library package, which is open source software, written by JCraft, and copyright by JCraft. The original software is available from http://www.jcraft.com/jzlib/
Spring framework is provided by the Spring framework library package, which is open source software, written by Rod Johnson et al, and copyright by Springframework.org. The original software is available from http://www.springframework.org/

Genesys Voice Platform 8.5.x Release Advisories

[+] GVP 8.5.0 Release Advisory

GVP 8.5.0 Release Advisory

Link to 8.1 Product Release Advisory

The following information applies to Genesys 8.5.x software and is important for you to note:

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information about any third-party software used in this product, see the Read Me. Contact your Customer Care representative if you have any questions.

---

Sometimes while using Genesys Interaction Recording (GIR), you may see a message similar to Recv failure: Connection was reset in MCP logs when you try to post recording files to Amazon S3, and fail.
Workaround: Configure the MCP configuration parameter [fm].http_proxy to be empty (containing no value), to disable SQUID/proxy server caching. (GVP-20940)

---

The Resource Group Wizard in Genesys Administrator has a limitation which prevents you from adding more than two levels of child tenants (child and grandchild) below the parent tenant. You can work around this issue by completing the following steps:

1. In the Tenant: field at the top of the Genesys Adminstrator GUI, browse to select the tenant to which you want to add the child and grandchild tenants by clicking the browse button.
   
2. In the Provisioning > Voice Platform > Resource Groups pane, click New to launch the Resource Group Wizard.
   
3. Complete the steps in the wizard, as required.

For more information about how to use the Resource Group Wizard, see Framework 8.1 Genesys Administrator Help. (ER# 258940284)

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When installing or upgrading Reporting Server, you must modify the Oracle scripts prior to execution, otherwise some scripts will produce errors. To resolve this issue, remove any unmatched trailing parentheses in the following scripts:

• oracle-schema-upgrade-812-813-partitioned.sql
• oracle-schema-upgrade-811-812-ent.sql
• oracle-schema.sql

For example, change SELECT custom_vars_seq.nextval, CSID, SESSION_ID, SEQUENCE_ID, COMP_ID, START_TIME, APP_ID, NAME, VALUE) to SELECT custom_vars_seq.nextval, CSID, SESSION_ID, SEQUENCE_ID, COMP_ID, START_TIME, APP_ID, NAME, VALUE

This issue was corrected in the 8.1.4 release of Reporting Server. (ER# 262024867).

---

HTTP Digest Authentication is supported for the Conversation Manager Solution.

---

Live upgrades, in-service migration, and mixed modes are supported across GVP 8.x versions.

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If a child tenant is assigned a Logical Resource Group (LRG) by its parent tenant, and then is moved within the hierarchy, the LRG remains assigned until the assignment is manually removed. (ER#  247518907)

---

In multi-tenant deployments, child tenant users must be given logon access to Genesys Administrator before they can view and download their reporting data. You can grant access to child tenants by completing the following tasks, the procedures for which can be found in Framework 8.0 Genesys Administrator Help:

1. Create a new tenant by using the Manually Creating New Tenants procedure.
   You can view the newly created tenant, in the provisioning > Environment > Tenants panel. If you do not see the new tenant immediately, log out and log back in again.
2. Create a new user by using the Creating Users procedure.
3. Add the new user to a group by using the Add Users by Using the Task Panel procedure.
4. Create a new role, add the new user to the role, and assign permissions by using the information in the Users: Overview section.
5. Select Environment > Applications, double-click the default application, and grant Read and Write permissions to the user.
6. Logout of Genesys Administrator and log in again as the new user.

---

For optimal performance, Genesys recommends a maximum number of 750 tenants per multi-tenant deployment.

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The GVP User Interface (GVPUI) in Genesys Administrator provides scaling options for multi-site reporting by aggregating reports from multiple independent Reporting Servers, allowing administrators to view an aggregation of data across multiple sites.

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In some instances, the Media Server might not be able to play prompts on Linux. To work around this issue, add the machine’s IP address to the /etc/hosts file, and then restart the Media Control Platform. For example:

• 127.0.0.1 localhost localdomain.localhost
• 172.32.45.66 machine1.domain.com machine1

(ER# 218690361)

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Genesys recommends using static IP addresses for all GVP machines. This applies to both Windows and Linux.

---

This product includes software that was developed by the University of California, Berkeley and its contributors.

---

This product includes software that was developed by the NetBSD Foundation, Inc. and its contributors.

READ: New in 8.1 Releases | Readme Notes     WATCH: GVP Videos

Helpful Links

Release Notes

8.1 Release Notes

Release Advisory

GVP 8.1.x Release Advisory

GVP 8.1 Deployment Guide Learn about deploying Genesys Voice Platform and enable its features.

Genesys Media Server 8.1 Deployment Guide Learn about deploying Genesys Media Server and enable its features.

GVP 8.1 User's Guide Learn about using Genesys Voice Platform.

GVP 8.1 Troubleshooting Guide Learn about troubleshooting methodology and tools.

GVP 8.1 Application Migration Guide Learn how to modify legacy voice applications for use with Genesys Voice Platform 8.1.

GVP 8.1 Reporting Plug-in for GAX Help Learn about using this plug-in to generate reports.

See Download Tips.

GVP Voice XML Help Learn about developing Voice Extensible Markup Language (VoiceXML) applications.

See Download Tips.

GVP 8.1 Legacy Genesys VoiceXML 2.1 Reference Manual Learn about developing Voice Extensible Markup Language applications.

GVP 8.1 CCXML Reference Manual Learn how to develop call control applications using CCXML on the Genesys Voice Platform.

GVP SNMP MIB Reference Learn about all of the SNMP MIBs and traps for GVP.

GVP Configuration Options Reference Genesys Media Server Configuration Options Reference Full lists and descriptions.

GVP 8.1 Metrics Reference Guide Learn about GVP metrics (VoiceXML and CCXML application event logs).

VP Solution 8.1 Integration Guide Learn about integrating GVP 8.1, GVP Composer Voice 8.0.1 and up, Framework 8.0, and SIP Server 7.6 and 8.0.

Voice Platform Solution 8.1 Integration Guide (Japanese)

Japanese translation of this book.

GVP 8.1 Web Services API Learn about the Web Services API.

GVP 81 ReadMe

GVP 8.1.x Release Advisory

New in 8.1.x Releases

[+] Genesys Voice Platform 8.1.7

New in Genesys Voice Platform 8.1.7

New Features

• File-based call recording
• Service Quality (SQ) Reports
• Call Duration Reports
• Signalvar attribute can be used to set SIP headers and parameters
• Support for:
  • Call queuing and multiple route requests by CTI Connector (ICM)
  • SIP Server native Active-Active HA with Resource Manager
  • Red Hat Linux 6.x

Compatibilities

• Genesys Administrator 8.1.3
• Configuration Server 8.1.3
• SIP Server 8.1.1
• Management Framework 8.1.3
• VM Ware ESxi5
• SQL Server 2008
  

Latest Nuance Versions Supported:

• Nuance Speech Server 6.2.2 required as MRCP interface for:
  • Nuance NR10.2.4 with MRCP v1 and v2
  • SessionXML for Nuance NR10.2 MRCP v2
  • Nuance Vocalizer 5.7.2 over MRCP v1 and v2
  • SessionXML for Nuance Vocalizer 5.7 v2
• Notes:
  • Nuance License Manager 11.7 required and provided with Nuance NR10 and Vocalizer
  • Optional Nuance Management Station 5.2.5 provided (Available with all NR10 Tiers)
  • For a few specific languages, NR9 applications can be deployed with NR10. Please see the product manager.

Separate Sellable Items with NR10: Nuance NDM 6.1.3 Core or later for NR10 and NR9

Older Nuance Versions Supported:

• Nuance Speech Server 5.1.7 with MRCP v1 and v2
• Nuance Recognizer 9.0.18
• Nuance Vocalizer 5.0.5 Nuance Dialog Modules (NDMs):
• Nuance NDM 5.2 Name and also sellables for HA and Lab, different sellables and APNs
• Nuance NDM 5.2 Address and also sellables for HA and Lab, different sellables and APNs
• Nuance NDM 5.2 Core US_EN- T2-T4 with HA and Lab and language additions type sellable items.

OS/DB Compatibility

• Red Hat Enterprise Linux (RHEL) 5.x and 6.x 64-bit native
• Windows 2008 R2
• Microsoft SQL 2008
• Oracle 11g RAC

[+] Genesys Voice Platform 8.1.6

New in Genesys Voice Platform 8.1.6

New Features

• Reporting
  • Peak Media Use Reporting - by tenant and service
  • Media Reporting Packaged with Media Server
  • All GVP and Media Reporting in GAX 8.1.3

• LRM & HPE Support
  • Peak Reporting of Call Parking and GVP sessions

• Media
  • Support TIAS Bandwidth in SDP for Video
  • Max_ptime is configurable in MCP
  • Support for MP3 over RTSP with Real Helix
  • RTP Packet Interval for Conferencing at 20ms

• Speech
  • Policy Limits on Speech Resource Access
  • MRCP Proxy HA for Speech
  • ASR Session Release Event now logged as metrics event
    

• High Availability
  • IP Takeover for RM HA with SIP Server
  • SNMP Alert for Start/Stop of MCP

• Cisco ICM 8.0
  • QA testing of all call flow types on ICM 8.0
  • Passing Call/ECC variables to ICM in NEW_CALL message
  • ICM Trunk Group Handling

• Genesys GQM Support
  • Beep Tone
  • Geo-Location for Active Recording
  • NICE HA Support
  • Improved Documentation of RM HA

• Other Feature Requests
  • A command line tool to clear the SSG call queue.
  • Suppression of Sensitive Information - aaiexpr in call transfer metrics
    

Packaging Changes

• Reporting Server and GAX Plug-in will now be bundled with Genesys Media Server (GMS) DVD.
• GMS "Play Application" VoiceXML use will require installation of GVP and the purchase of GVP licenses. VoiceXML use on GMS must be selected during GMS installation acknowledging GVP ports are required.
• Daily Peak PPU measures for GVP and SIP Qualification & Parking sessions will be available. LRM will be the vehicle for PPU metrics billing, though GMS/GVP reporting will show the information. LRM 8.1.1 is not available at the time of the GVP 8.1.6 Release.

Compatibilities

Latest Genesys Components shipped with GVP 8.1.6 at time of Release:

• SIP Server English (United States) 8.1.0
• Composer Voice English (United States) 8.1.2
• Genesys Voice Platform English (United States) 8.1.6
• Genesys Media Server English (United States) 8.1.6⁴
• Management Framework English (United States) 8.1.2
• Genesys Security Pack English (United States) 8.1.0
• Genesys Administrator English (United States) 8.1.3³

• IVR Server English (United States) 8.1.0

Latest Genesys Compatibility at time of this Release:

• Conversation Manager 8.1.0
• Genesys Quality Management 8.1.5
• Hosted Provider Edition 8.1.2
• LRM 8.1.0

Latest Nuance¹ Compatibility at time of Release:

• Nuance Recognizer 9.0.18
• Nuance Vocalizer 5.0.5
• Nuance Speech Server 5.1.7 with MRCP v1 and v2.

OS/DB Compatibility

• Both 32-bit binary compatible for 32-bit/64-bit OS and (NEW!) 64-bit native versions are available for Windows and Linux for 64-bit OS.
• PSNTC², only available with GVP 8.1.4, remains a 32-bit only binary. The Dialogic SR is 6.0 SU 261 and is supplied.
• VMware ESXi4 and ESXi5 are supported.
• Oracle 11g RAC R2 and MS SQL 2008, compatible with clustered and replicated DB configurations

Notes (superscripted ^{1 2 3 4})

1. Genesys makes every effort to keep its Nuance software inventory up to Genesys tested
   release levels. However, our shipping versions might lag relative to the latest minor releases
   offered by Nuance and/or tested by Genesys. If the minor release level is a concern contact your Genesys Nuance account manager or the GVP PM.
2. PSTNC is not a 64bit component. It interoperates with MCP 8.1.4. If a GVP 8.1.6 customer wants TDM/Dialogic via PSTNC, then they need to order in addition to GVP 8.1.6, the MCP 8.1.4 and the PSTN connector.
3. GA and GAX 8.1.3 will be on the same DVD. GVP provides a GAX Plug-in for integration to GAX.
4. Genesys Media Server DVD now contains the GVP/GMS Reporting Server software such that Reporting Server can be used with other products using the Genesys Media Server component.

[+] Genesys Voice Platform 8.1.5

New in Genesys Voice Platform 8.1.5

New Features

• 32-bit and 64-bit GVP application binaries are available for Windows and Linux 32-bit operating systems and 64-bit operating systems, respectively.
• Interoperates with SIP Server 8.1, Management Framework 8.1.1, Genesys Administrator (GA) and Genesys Administrator Extention (GAX) 8.1.2, Composer 8.1, and T-Server for Cisco UCM 8.1.1.
• Native 64-bit operating system.
• Dual stack IPv6, IPv4.
• VoiceXML access to operational parameters defined by GAX.
• Multi-site reporting for tenants and applications (summary data only).
• Multi-site policy management of tenants and applications.
• Access authentication for Web Services API and Conversation Manager.
• Call Detail Records (CDR) that identify the SIP Server site from which a GVP call originates.
• CDRs that identify specific resource usage during a call.
• Real-time cache clearing.
• Acts as a Media Server for T-Server for Cisco UCM.
• Playback and Recording in MP3 containers.
• Throttling for Reporting Server recovery.
• Increased call throughput for Reporting Server (up to 300 CAPS).
• New Per-Call IVR Action Report.
• Enhanced video features, such as text overlay, split screen conferencing, and high resolution (1280x720).
• Conferences can have as many participants (legs) as a single media server can handle on the physical hardware. The 32-participant-per-conference limitation has been removed.
• NGI support for dynamic ECMAScript grammar generation.
• Resource selection and call rejection, based on MRCPv1 speech resource and availability.
• Identification and tracking of active loudest speaker in video conferences by using MSML.
• Recognition of leading zeros in the Dialed Number (DN).
• H.263 & H.264 video format transcoding, transrating, transcaling, and transframing.
• ASR and TTS system peaks data in CDRs to facilitate resource management.
• Nuance Recognizer 9.0.16 and Vocalizer 5.0.5 with MRCP Server v1 and v2. Note: Genesys makes every effort to keep its Nuance software inventory up to Genesys tested release levels. However, our shipping versions might lag relative to the latest minor releases offered by Nuance and/or tested by Genesys. If the minor release level is a concern, check the GVP Nuance Compatibility Guide in Xchange, or contact your Genesys account representative.

[+] Genesys Voice Platform 8.1.41

Genesys Voice Platform 8.1.41

New Features

• Media Control Platform supports the ability to use different search orders for MSML Play Announcement files.
• Resource Manager now supports requests to control the destination for recordings.
• RFC 3840 Specification Indicating User Agent Capabilities in the Session Initiation Protocol (SIP) is supported.
• Dialogic SR 6.0 SU 261 is supported.
• SIP Server 8.1 (pre-tested version of SIPS 8.1, not yet released) is supported.
• Nuance Recognizer 9.0.16 is supported.
• Nuance Speech Synthesis 5.1.5 is supported.
• Nuance Vocalizer 5.0.4 is supported.

[+] Genesys Voice Platform 8.1.4

Genesys Voice Platform 8.1.4

New Features

• Cisco ICM integration, including support for the Call Routing and Service Control interfaces, and standard and extended call variables. (Note that the Cisco ICM Connector is an extra cost option.)
• The CTI Connector supports two CTI frameworks, Genesys CTI and Cisco ICM.
• The CTI Connector is supported on Red Hat Enterprise Linux (RHEL).
• The CTI Connector now interoperates with IVR Server 8.
• Speech resource management enhancements, such as testing with the Nuance Resource Manager and ASR and TTS resource load balancing provided by the new MRCP Proxy component.
• Validation of DIDs and policies in response to requests from Genesys Administrator, provided by the new Policy Server component.
• Usage and Peak Usage reports for speech resources.
• Reporting Server SNMP MIBs and traps.
• Per-application CPD/AMD configuration, and improved support for CPD tuning.
• Video improvements, including partial support for RFC 3840, and configurable active speaker display selection.
• Transport Layer Security (TLS) is supported for secure communication (outbound requests) between the Supplementary Services Gateway and SIP Server.
• PSTN Connector support for ISDN Explicit Call Transfer (New Zealand variant).
• GVP components are supported on Windows Server 2008 R2 (except the PSTN Connector).
• The Reporting Server database is supported on Oracle 11g RAC R2.
• The Reporting Server supports connection to the Oracle and SQL Server databases in encrypted mode.
• The Media and Call Control Platforms support partitioning of SIP and HTTP network traffic.
• Support for F5 load balancers in Resource Manager HA active-active configurations.
• Additonal performance data, including MSML announcement performance, two-way transcoding between G.711 and G.729, and CPD CAPS data.
• Security enhancements, including TLS, Federal Information Processing Standards (FIPS) compliance in the TLS interface, and HTTPS on all interfaces, and additional message interface hardening.

[+] Genesys Voice Platform 8.1.31

Genesys Voice Platform 8.1.31

New Features

• Support for a new bargein mode with the Next Generation Interpreter. The dtmf bargein option allows DTMF-only bargein when both speech and DTMF grammars are active, to allow more robust voice user interfaces in noisy environments. This feature is supported for configurations using on-board DTMF grammar processing only.

[+] Genesys Voice Platform 8.1.3

New in GVP 813

</onlyinclude> Genesys Voice Platform 8.1.3

New Features

• Support for Windows Server 2008, 64-bit in 32-bit compatibility mode. The PSTN Connector component is not supported in this environment.
• Support for Red Hat Enterprise Linux 5, 64-bit in 32-bit compatibility mode.
• Support for Microsoft SQL 2008 in clustered or replicated configurations, further supporting Reporting Server High Availability (HA) and reliability.
• Support for the deployment of the Reporting Server without a database. When Reporting Server is deployed in this way, certain dashboard displays are retained, while the requirement for a historical database is removed.
• Support for IVR Server version 8.x when deployed with the CTI Connector. (The High Availability model that was introduced in IServer 8.0 is not yet supported.)
• Support for SIP static routing. This improves support for HA in certain small configurations.
• Support for self-documenting HTTP interfaces for the Supplementary Services Gateway, Call Control Platform, and Reporting Server.
• Support for route-based outbound dialing when the Supplementary Services Gateway is deployed with the PSTN Connector.
• Support for backward compatibility between GVP components. This support includes rolling upgrades and enables simplified per-component upgrades.

</onlyinclude>

[+] Genesys Voice Platform 8.1.21

New in Genesys Voice Platform 8.1.21

New Features

• The new PSTN Connector (PSTNC) now supports Talker telephony boards. Talker boards are available in the Brazilian IVR market only. Talker boards are compatible with regular GVP IVR functions and outbound calling with the Supplementary Services Gateway. Talker boards support FAX and Telecommunications Device for the Deaf (TDD) functions. Talker board support is available for Windows 2003 platforms only.

[+] Genesys Voice Platform 8.1.2

New in Genesys Voice Platform 8.1.2

New Features

• Support for the new PSTN Connector (PSTNC) component, a software component that enables reuse of existing Dialogic cards with GVP 8.1.2. The PSTNC enables your Dialogic TDM cards to act as a media gateway, and is supported on Windows platforms only.
• Support for multiple Media Control Platform (MCP) installations on a single physical machine.
• Availability of GVP media services as a separate media server component. See the Genesys Media Server documentation for details.
• Support for Service Quality monitoring and reporting. The Service Quality capability is based on the legacy VoiceGenie Quality Advisor, and is an extra cost option.
• Hierarchical Multi-Tenancy (HMT). HMT is based on the legacy Genesys Voice Platform Multi-Tenancy capability, and is an extra cost option.
• Support for Reporting by Tenant for HMT.
• Support for MSML for Media Server control including the following MSML elements: DTMF Gen, DTMF Collect, MSML conference, and MSML Record.
• Support for Direct Inward Dialing (DID) Groups.
• Several SIP enhancements related to future delivery of media services behind SIP Server in an IMS deployment (including P-Called-Party-ID and the Route header).
• Media Layer Enhancements, including support for flexible RTP packet sizes, jitter management, and type of service marking for outbound packets.
• Enhancements to the GVP aspects of Genesys Administrator 8.0.2/8.0.3, including:
  • PSTN Connector and CTI Connector Operational Reporting.
  • Integration of VAR and Operational Reporting.
  • Additional dashboard screens for the PSTN Connector and the Supplementary Services Gateway.
  • Service Quality and Hierarchical Multi-Tenancy Reporting.
• Support for Windows Server 2008.
• Support for Red Hat Enterprise Linux 5.
• Support for Microsoft SQL Server 2008 and the Oracle 11g DBMS.
• Support for Oracle 10g Real Application Cluster (RAC).
• Integration of the Fetching Module into the Media Control Platform and Call Control Platform. The Fetching Module is no longer a separate Installation Package.

New in Genesys Voice Platform 8.1.2

New Features

• Support for the new PSTN Connector (PSTNC) component, a software component that enables reuse of existing Dialogic cards with GVP 8.1.2. The PSTNC enables your Dialogic TDM cards to act as a media gateway, and is supported on Windows platforms only.
• Support for multiple Media Control Platform (MCP) installations on a single physical machine.
• Availability of GVP media services as a separate media server component. See the Genesys Media Server documentation for details.
• Support for Service Quality monitoring and reporting. The Service Quality capability is based on the legacy VoiceGenie Quality Advisor, and is an extra cost option.
• Hierarchical Multi-Tenancy (HMT). HMT is based on the legacy Genesys Voice Platform Multi-Tenancy capability, and is an extra cost option.
• Support for Reporting by Tenant for HMT.
• Support for MSML for Media Server control including the following MSML elements: DTMF Gen, DTMF Collect, MSML conference, and MSML Record.
• Support for Direct Inward Dialing (DID) Groups.
• Several SIP enhancements related to future delivery of media services behind SIP Server in an IMS deployment (including P-Called-Party-ID and the Route header).
• Media Layer Enhancements, including support for flexible RTP packet sizes, jitter management, and type of service marking for outbound packets.
• Enhancements to the GVP aspects of Genesys Administrator 8.0.2/8.0.3, including:
  • PSTN Connector and CTI Connector Operational Reporting.
  • Integration of VAR and Operational Reporting.
  • Additional dashboard screens for the PSTN Connector and the Supplementary Services Gateway.
  • Service Quality and Hierarchical Multi-Tenancy Reporting.
• Support for Windows Server 2008.
• Support for Red Hat Enterprise Linux 5.
• Support for Microsoft SQL Server 2008 and the Oracle 11g DBMS.
• Support for Oracle 10g Real Application Cluster (RAC).
• Integration of the Fetching Module into the Media Control Platform and Call Control Platform. The Fetching Module is no longer a separate Installation Package.

[+] Genesys Voice Platform 8.1.1

New in Genesys Voice Platform 8.1.1

New Features

• Support for the new Supplementary Services Gateway (SSG) component, a replacement for the GVP 7.6 Outbound Notification Interface (OBN). The SSG provides an HTTP interface for submission and management of outbound calling campaigns.
• Native support for Call Progress Detection (CPD), Answering Machine Detection (AMD), and Tone Detection. This capability is used by the SSG, and will be used by future Genesys Outbound Contact solutions.
• Support for RFC 3325 (Asserted Identity within Trusted Networks).
• Several SIP enhancements related to future delivery of media services behind SIP Server in an IMS deployment (including P-Called-Party-ID and the Route header).
• Backwards compatibility between GVP 8.1 releases.
• Media Layer Enhancements, including support for a subset of MSML (supporting CPA/AMD), H.264 video, G.722 and G.722.2 audio.
• Improved MRCP compatibility, supporting interoperability with additonal speech engines.
  Additional policy control, including access to codecs, video, and media server resources.
• Support for 'Active' and 'Passive' resources, allowing additional HA configurations.
• Enhancements to the Next Generation VoiceXML interpreter (NGI), including:
  • Maximum document size enforcement.
  • Maximum subdialog stack depth enforcement.
  • External DTMF Grammar support.
  • Support for DTMF recognition using third party speech engine resources.
  • The <data> tag now supports JSON format objects.
• Enhancements to the Legacy GVP VoiceXML interpreter, including:
  • Support for ASR session release.
  • Support for AT&T Transfer Connect.
  • External DTMF Grammar support.
• Applications are now configured as Windows Services.

New in Genesys Voice Platform 8.1.1

New Features

• Support for the new Supplementary Services Gateway (SSG) component, a replacement for the GVP 7.6 Outbound Notification Interface (OBN). The SSG provides an HTTP interface for submission and management of outbound calling campaigns.
• Native support for Call Progress Detection (CPD), Answering Machine Detection (AMD), and Tone Detection. This capability is used by the SSG, and will be used by future Genesys Outbound Contact solutions.
• Support for RFC 3325 (Asserted Identity within Trusted Networks).
• Several SIP enhancements related to future delivery of media services behind SIP Server in an IMS deployment (including P-Called-Party-ID and the Route header).
• Backwards compatibility between GVP 8.1 releases.
• Media Layer Enhancements, including support for a subset of MSML (supporting CPA/AMD), H.264 video, G.722 and G.722.2 audio.
• Improved MRCP compatibility, supporting interoperability with additonal speech engines.
  Additional policy control, including access to codecs, video, and media server resources.
• Support for 'Active' and 'Passive' resources, allowing additional HA configurations.
• Enhancements to the Next Generation VoiceXML interpreter (NGI), including:
  • Maximum document size enforcement.
  • Maximum subdialog stack depth enforcement.
  • External DTMF Grammar support.
  • Support for DTMF recognition using third party speech engine resources.
  • The <data> tag now supports JSON format objects.
• Enhancements to the Legacy GVP VoiceXML interpreter, including:
  • Support for ASR session release.
  • Support for AT&T Transfer Connect.
  • External DTMF Grammar support.
• Applications are now configured as Windows Services.

[+] Genesys Administrator 8.0.1 (contains GVP-related features)

New in Genesys Administrator 8.1.1

The following GVP-related feature and usability enhancements are included in the Genesys Administrator 8.0.11 release. For further information regarding these changes, please see the Genesys Administrator documentation.

GVP Provisioning Features

• Both SIP and SIPS ports can be specified during the Resource Assignment step of the Resource Group Wizard.
• "Active" or "passive" redundancy can now be designated for resources.
• The IVR Profile Wizard has been enhanced to include a Dialing Rules step for specifying outbound rules and the ability to preview URLs.

GVP Monitoring Features

Voice Platform reports have been enhanced as follows:

• Active Call List reports can now be filtered by Time, Local URI, Remote URI, Call Type, and Call State.
• Active Call List reports support queries by relative time.
• Voice Platform reports now support queries to a time granularity of 30 minutes.
• The VAR Call Browser is now part of the Historical Call Browser.
• Support for Transferred call state has been added.
• The Voice Platform Dashboard now supports displaying SSG and VAR columns in IVR Profile Utilization.

[+] Genesys Voice Platform 8.1.0

New in Genesys Voice Platform 8.1.0

New Features

• Support for the Red Hat Enterprise Linux 4 Operating System.
• Support for existing VoiceXML and call control applications deployed on GVP 7.6 through the GVP Interpreter (GVPi), the GVP 7.6 legacy VoiceXML interpreter.
• Support for a new Computer Telephony Integration (CTI) Connector to enable integration with the Genesys IVR Server, allowing access to the larger Genesys suite of products, and supporting CTI with the legacy GVP VoiceXML Interpreter, and TXML.
• High availability enhancements, including:
  • Support for the Reporting Server in a High Availability configuration.
  • Support for Resource Manager hot-standby failover.
• Usability and user interface enhancements including:
  • Support for installing and configuring multiple instances of the same component with the Genesys Administrator Installation Wizard.
  • Support for easy creation of IVR Profiles with the Genesys Administrator IVR Profile Wizard.
  • Support for easy creation of Logical Resource Groups with the Genesys Administrator Resource Group Wizard.
  • A new GVP dashboard.
• Support for Call Control Platform (CCP) Operational Reporting.
• Support for the IBM ASR and TTS engines and the Telisma ASR speech engine.
• In-band DTMF detection.
• Addition of the NETANN (RFC 4240) announcement service.
• Application control over production log masking, supporting deployment of PCI-DSS compliant solutions.
• Addition of bursting policies and related reporting.
• Support for transferaudio during consultation transfer on GVPi.
• Enhancements to the Next Generation VoiceXML interpreter (NGI), including:
  • Vendor-specific TTS parameter support.
  • Extended anonymous variable scope support for debugging.
  • Extended ASR error events.
  • Dynamic TTS language support.
  • Control of ASR Session release.

Genesys Voice Platform 8.1 "Read Me" Notes

[+] Genesys Voice Platform Supports...

Genesys Voice Platform supports ISUP, INAP, and SS7 connectivity for network based routing environments through the use of third party signaling and media gateways. GVP supports a broad number of Enterprise environments, with support for multiple PBX and Hybrid PBXs, media gateways and servers, and softswitches including carrier service compatibility in many instances including a wide range of service provider/carrier applications including network IVR, network call qualification and call parking, and speech-enabled voice self-service.

• VoiceXML 2.1, certified conformant to the VoiceXML Forum.
• Call Control XML (CCXML) 1.0.
• Advanced media processing capabilities, including conferencing and video.
• Full integration with Genesys Management Framework including Genesys Administrator and Genesys Administrator Extended, a web-based management and configuration console.
• Genesys Composer, an Eclipse-based application development tool including a VoiceXML debugger.
• Genesys SIP Server as a network interface, including integration with Genesys CTI.
• Cisco's ICM routing product integration 7.5 and 8.0 including types 3, 6 & 8.
• GVP 64-bit and 32-bit components are available for Windows 2008 and Red Hat Enterprise Linux 6.
• Nuance Recognizer and Vocalizer TTS support and other MRCP vendor integrations.
• IVR Server 8.1.0-based CTI for both the GVP 7.6 VoiceXML Interpreter and the Next Generation VoiceXML Interpreter.
• GVP 7.6 VoiceXML 2.1 applications are supported by using MCP 8.1.4 in its own Logical Resource Group. Order MCP 8.1.4 component, along with GVP 8.1.5 through 8.1.7, if this migration option is needed.

Versions that GVP is compatible with:

• Genesys Administrator (GA) 8.1.3
• Genesys Administrator Extension (GAX) 8.1.4
• Genesys SIP Server 8.1.1
• Genesys Composer 8.1.3
• IVR Server 8.1.0
• Genesys Media Server 8.1.7
• Management Framework 8.1.3

[+] Red Hat Enterprise Linux Performance Tip

GVP 8.1.7 and above support Red Hat Enterprise Linux (RHEL) 6. However, GVP components run at lower capacities on RHEL 6.x, as compared to RHEL 5.x. Thus, expect the best performance from GVP while using RHEL 5.

[+] Additional Resources

Genesys Customer Care links:

• Genesys Care Support Guide for On-Premises
• Genesys Customer Care website

Licensing:

• Genesys Licensing Guide
• Genesys Migration Guide (See Chapter 2: "Licensing Migration")

Information on supported hardware and third-party software:

• Genesys Supported Operating Environment Reference Guide
• Genesys Supported Media Interfaces Guide
• Genesys Interoperability Guide

[+] Legal Notices

 

Legal Notices

Copyright

All Genesys software is © Copyright Genesys Telecommunications Laboratories, Inc. All rights reserved.

Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.

Trademarks

Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications Laboratories, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.

All other trademarks are the property of their respective owners.

Third Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your technical support representative if you have any questions. The following products include specific third-party code and functionality. Click on your product for details on included third-party software.
[+] Genesys Voice Platform 8.1

Genesys Voice Platform 8.1

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This product includes Hibernate developed by JBoss Community and distributed under the terms of the Lesser GNU Public License.
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The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.THE SOFTWARE IS PROVIDED "ASIS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OFC ONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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This product contains software developed by the OpenSSL Project for use in the OpenSSL Toolkit(http://www.openssl.org).
This product contains cryptographic software written by Eric Young(eay@cryptsoft.com).
This product contains cryptographic software written by Tim Hudson(tjh@cryptsoft.com).
This product contains Libiconv distributed under terms of the Lesser GNU Public License 2.1.
This product contains software developed by the Apache Software Foundation(http://www.apache.org).This product contains software developed by the University of California, Berkeley and its contributors.
This product contains software developed by the NetBSD Foundation, Inc. and its contributors.This product contains libsox distributed under terms of the Lesser GNU Public License 2.1.
This software contains the Oracle JDBC Driver distributed under agreement between Alcatel-Lucent and Oracle.
This product contains SmartHeapSMP, Portions copyright 1991-1997 Compuware Corporation.
The audio prompts are providedby GMVoices (http://www.gmvoices.com).
This software contains ActiveMQ CPP software with the following the NOTICE.txt file: NOTICE file corresponding to the section 4 d of ==== the Apache License, Version 2.0, ==== in this case for the Apache ActiveMQ distribution.
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Helpful Links

Release Notes

8.0 Release Notes

CD Readme

GVP 8.0 Readme

Release Advisories

GVP 8.0 Release Advisory

Proactive Contact Solution 8.0.x Release Advisory

VP Solution 8.0.x Release Advisory

GVP 8.0 Deployment Guide Learn about deploying Genesys Voice Platform and enable its features.

GVP 8.0 User's Guide Learn about using Genesys Voice Platform.

GVP 8.0 Troubleshooting Guide Learn about troubleshooting methodology and tools.

Genesys VoiceXML 2.1 Reference Help Learn about developing Voice Extensible Markup Language (VoiceXML) applications.

GVP 8.0 CCXML Reference Manual Learn how to develop call control applications using CCXML on the Genesys Voice Platform.

GVP 8.0 SNMP and MIBs Reference Use this document for information about all of the SNMP MIBs and traps for GVP.

GVP 8.0 Configuration Options Reference Learn to replicate the metadata available in the Genesys provisioning GUI for the GVP applications.

GVP 8.0 Metrics Reference Learn about GVP metrics (VoiceXML and CCXML application event logs).

Voice Platform Solution 8.0 Integration Guide Learn about integrating GVP 8.0, Framework 8.0, and SIP Server 7.6).

Genesys Proactive Contact 8.0 Solution Guide Use this to configure a solution with GVP 8.1.1, Outbound Contact 8.0, and SIP Server 8.0.

Helpful Links

Release Notes

7.6 Release Notes

CD Readme

7.6 ReadMes

Release Advisory

7.6 Release Advisories

GVP 7.6 Deployment Guide Learn about deploying Genesys Voice Platform 7.6.

GVP 7.6 Studio Deployment Guide Learn about deploying Genesys Voice Platform 7.6 Studio.

GVP 7.6 Voice Application Reporter SDK Developer's Guide Learn about using Genesys Voice Platform 7.6 VAR SDK.

GVP 7.6 Reference Manual Learn about using Genesys Voice Platform 7.6.

GVP 7.6 Troubleshooting Guide Learn about troubleshooting methodology and tools.

GVP 7.6 Voice Application Reporter Deployment and Reference Manual Learn about deploying and using Genesys Voice Platform 7.6 VAR.

GVP 7.6 VoiceXML 2.1 Reference Manual Learn about using Genesys Voice Platform 7.6 VoiceXML 2.1.

Genesys Voice Platform Videos

Click on any of these four excerpts from full-length Genesys University training videos:

Defining Genesys Voice Platform	Dashboards and other Report Controls
Demonstrating Role-Based Access	High-level SIP Call Flow in GVP

Did you like these? Click here to view more Genesys videos!