Genesys Quality Management
What is Genesys Quality Management?
Genesys Quality Management (GQM) is a Recording, Quality and Performance Management Suite for Contact Centers and Unified Communications Environments. The Genesys GQM provides you with a complete set of solutions to improve your contact center quality and performance. The suite offers interaction recording, screen capture, agent evaluation, and live monitoring. The Genesys GQM scales from small contact center deployments up to large distributed enterprise architectures and supports hosted and multi tenant environments.
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Release 8.1=
Current documentation set for Genesys Quality Management 8.1.
Genesys Interactive Insights 8.1 Deployment Guide
Use this document to deploy Genesys Interactive Insights and enable it's features.
Genesys Interactive Insights 8.1 Universe Guide
Use this downloadable PDF to learn about the Interactive Insights reports and each element of the universe.
Genesys Interactive Insights 8.1 User's Guide
Use this downloadable PDF to learn about customizing the Interactive Insights universe and reports to perform extended functions.
|-| Earlier Releases=
We are presently moving our documentation content to a new corporate server.
During this transition, you can find content from earlier releases on the former Knowledge Base: