Genesys Quality Management
What is Genesys Quality Management?
Genesys Quality Management (GQM) is a Recording, Quality and Performance Management Suite for Contact Centers and Unified Communications Environments. The Genesys GQM provides you with a complete set of solutions to improve your contact center quality and performance. The suite offers interaction recording, screen capture, agent evaluation, and live monitoring. The Genesys GQM scales from small contact center deployments up to large distributed enterprise architectures and supports hosted and multi tenant environments.
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Release 8.1=
Current documentation set for Genesys Quality Management 8.1.
Genesys Quality Management 8.1 Pre-Implementation Guide
Use this document to prepare for Genesys Quality Management deployment.
Genesys Quality Management 8.1 Call Recording Administration Guide
== Use this document to understand the post-implementation
administration and configuration of the Genesys Call Recording software.==
Call Recording Administration Guide
Genesys Quality Management 8.1 Licensing and Activation
Use this downloadable PDF to learn about customizing the Interactive Insights universe and reports to perform extended functions.
Genesys Quality Management 8.1 Backup Guide
Use this document to .
[http:://alfresco.genesyslab.com/share/proxy/alfresco-noauth/revascript/get/quickshare?nodeRef=workspace://SpacesStore/2ebf703e-3ac4-4ce1-8a36-c41b9ff9705c Backup Guide]
Genesys Quality Management 8.1 Call Recording Quick Reference Guide
Genesys Quality Management Documentation 8.1 Genesys Active Recording Ecosystem Guide
Use this
Genesys Quality Management 8.1 Quality Manager User Guide: CC Manager
Genesys Quality Management 8.1 Screen Capture Administration Guide
Use this
|-| Earlier Releases=
We are presently moving our documentation content to a new corporate server.
During this transition, you can find content from earlier releases on the former Knowledge Base: