Interaction Workspace
What is Interaction Workspace?
Interaction Workspace is a smart-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications that they need to perform their jobs more efficiently and to ensure increased customer satisfaction.
Current documentation set for Interaction Workspace 8.1.
Interaction Workspace 8.1 .NET Developer's Guide and API Reference
Use to customize Interaction Workspace.
Interaction Workspace 8.1 Extension Examples
Use this to understand best coding practices.
Custom Localization of Interaction Workspace 8.1
Use this to build your own localization of Interaction Workspace.
Interaction Workspace 8.1 User's Guide
Use this to understand basic agent use case procedures for Interaction Workspace.
Interactive Workspace 8.1 Help
Use this help file as a guide to the Interaction Workspace user interface.
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During this transition, you can find content from earlier releases on the former Knowledge Base:
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