Genesys Technical Documentation

Use this site to discover the one, vetted truth about Genesys products.

• Inbound Voice
  • Genesys Voice Platform
  • Universal Routing
  • Composer
  • IVR Interface

• Outbound Voice
  • Outbound Contact
  • UC Connector

• Genesys SIP
  • SIP Server
  • SIP Cluster
  • SIP Voicemail

• Composer
  • Routing Applications User's Guide
  • Deployment Guide
  • Composer Help

• Management Framework
  • Framework Deployment Guide
  • Stat Server Deployment Guide
  • T-Servers

• Genesys Express

• Genesys Expert Contact

• Gplus Adapters

• Genesys Rules System

• Genesys Agent Scripting

• Context Services

• Performance Management Advisors
• Workforce Management
• Interaction Workspace
• intelligent Workload Distribution

• Hosted Provider Edition

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• Interaction Concentrator

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• IVR Interface Option
  • IVR Server Admin Guide
  • MPS Admin Guide
  • WVR for AIX Admin Guide
• Interaction Workspace
  • Deployment Guide
  • User's Guide
  • Help File
• Genesys Desktop
  • Deplyoyment Guide
  • Desktop Agent Help
  • Desktop Help

• Hosted Provider Edition
• Cloud Connect for the Salesforce Service Cloud

• Outbound Contact

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• Performance Management Advisors

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• Universal Routing

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• Reporting and Analytics Aggregates

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• Reporting

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• Reporting
• Reporting and Analytics
  • Deployment Guide
  • Reference Manual
  • User's Guide
• Interaction Concentrator
• Genesys Interactive Insights
• License Reporting Manager

• Genesys Interaction SDK
• Platform SDK