Reporting

What is Genesys Reporting?

Genesys Reporting is a powerful tool for viewing and analyzing contact center performance, enabling you to improve enterprise efficiency. It consists of two products, CC Analyzer and CCPulse+, which draw on much of the same data but provide different functional capabilities.

Current documentation set for Reporting 8.0
Notes from Barry:
-Links are currently unavailable in Alfresco. Please follow up with Lynn.
-Keep product version here to 8.1. If multiple guides are available, like to 8.0.1 and 8.0.2, list these inside the manual-box, something like on Documentation/PMA

Reporting Deployment Guide

Reporting Technical Reference Overview

Reporting Technical Reference Solution Reporting Templates

Reporting Technical Reference Customization

Reporting 8.0.1 Deployment Guide

Use this downloadable PDF to read about detailed instructions for configuring and installing Historical and Real-Time Reporting.

[http:// Deployment Guide]

Reporting Technical Reference 8.0.1 Overview

Use this downloadable PDF to learn about reporting within a Genesys environment. (First of five books in the Reporting Technical Reference series.)

[http:// Overview]

Reporting Technical Reference 8.0.1 Solution Reporting Templates

Use this downloadable PDF to learn about reporting within a Genesys environment. (Third of five books in the Reporting Technical Reference series.)

[http:// Solution Reporting Templates]

Reporting Technical Reference 8.0.1 Customization

Use this downloadable PDF to learn about reporting within a Genesys environment. (Fourth of five books in the Reporting Technical Reference series.)

[http:// Customization]

Reporting Technical Reference 8.0 Overview

Use this downloadable PDF to learn reporting within a Genesys environment. (First book in the Reporting Technical Reference series.)