Olena
Reporting and Reporting Templates
What is Genesys Reporting?
Genesys Reporting is a powerful tool for viewing and analyzing contact center performance, enabling you to improve enterprise efficiency. It consists of two products, CCPulse+ and Contact Center (CC) Analyzer, which draw on much of the same data but provide different functional capabilities. An associated product, Reporting Templates, provides templates for CC Analyzer and CCPulse+ real-time and historical reporting.
Helpful Links
Release Notes
International Help
Current documentation set for Reporting 8.1
The Reporting 8.1 release consists of CCPulse+ 8.1 release and CC Analyzer 8.1 release.
Reporting 8.1
Reporting Technical Reference Series 8.0
Helpful Links
Release Notes
International Help
Deployment Procedures
CD Readme
Release Advisories
Wizard Advisory
Current documentation set for Reporting 8.0 and Reporting Templates 8.0
The Reporting 8.0 release consists of CCPulse+ 8.0 release and CC Analyzer 8.0 release.
The Reporting Templates 8.0 release consists of CCPulse+ Templates 8.0 release and CC Analyzer Templates 7.6 release.
Release number in a document title reflects the latest release of the Reporting components that a particular document describes.
Reporting 8.0
Reporting Technical Reference Series 8.0
Additional Documents
Legacy Documents The Legacy Documents tab lists additional 7.x documents that apply to prior releases of this product.
Helpful Links
Current documentation set for Reporting 7.6 and Reporting Templates 7.6
The Reporting 7.6 release consists of CCPulse+ release 7.5 and CC Analyzer release 7.6.
Reporting Templates 7.6 release consists of CCPulse+ Templates release 7.2 and CC Analyzer Templates release 7.6.
Release number in a document title reflects the latest release of the Reporting components that a particular document describes.
Reporting Technical Reference Series 7.6
Helpful Links
Release Notes
CD Readme
See Product CD
Release Advisories
Wizard Advisory
Solution Reporting Configuration Wizards 7.5.x
Current documentation set for Reporting 7.5 and Reporting Templates 7.2
The Reporting 7.5 release consists of CCPulse+ 7.5 release and CC Analyzer 7.2 release.
Reporting Templates 7.2 release is compatible with Reporting components of 7.5 release.
Release number in a document title reflects the latest release of the Reporting components that a particular document describes.
Reporting Technical Reference Guide 7.2
Helpful Links
Release Notes
CD Readme
See Product CD
Release Advisories
Current documentation set for Reporting 7.2 and Reporting Templates 7.2
Reporting Templates 7.2 release consists of CCPulse+ Templates 7.2 release and CC Analyzer Templates 7.2 release.
Alert: The Reporting 7.2 release, which consists of CCPulse+ 7.2 release and CC Analyzer 7.2 release, has reached End of Support. Contact Customer Care if you are looking for their product documentation.
The following documents were made available with Reporting Templates 7.6.0 release until Hyperion-based reporting templates 7.6 for CC Analyzer had been replaced with equivalent SAP Crystal Reports templates 7.6.1:
- Reporting Technical Reference 7.6 Report Generation Assistant
- Report Generation Assistant 7.6.x Release Note
- CC Analyzer Report Templates for Enterprise Routing 7.6.x Release Note
- CC Analyzer Report Templates for Outbound Contact 7.6.x Release Note