Reporting
What is Genesys Reporting?
Genesys Reporting is a powerful tool for viewing and analyzing contact center performance, enabling you to improve enterprise efficiency. It consists of two products, CC Analyzer and CCPulse+, which draw on much of the same data but provide different functional capabilities.
Current documentation set for Reporting 8.0
Notes from Barry:
-Links are currently unavailable in Alfresco. Please follow up with Lynn.
-Keep product version here to 8.1. If multiple guides are available, like to 8.0.1 and 8.0.2, list these inside the manual-box, something like on Documentation/PMA
Reporting Deployment Guide
- [http:// Releases 8.0.1]
- [http:// Releases 8.0]
Reporting Technical Reference Overview
- [http:// Releases 8.0.1]
- [http:// Releases 8.0]
Reporting Technical Reference Solution Reporting Templates
- [http:// Releases 8.0.1]
- [http:// Releases 8.0]
Reporting Technical Reference Customization
- [http:// Releases 8.0.1]
- [http:// Releases 8.0]
We are presently moving our documentation content to a new corporate server.
During this transition, you can find content from earlier releases on the former Knowledge Base: