Reporting
What is Genesys Reporting?
Genesys Reporting is a powerful tool for viewing and analyzing contact center performance, enabling you to improve enterprise efficiency. It consists of two products, CCPulse+ and Contact Center (CC) Analyzer, which draw on much of the same data but provide different functional capabilities. An associated product, Reporting Templates, provides templates for CC Analyzer and CCPulse+ real-time and historical reporting.
Current documentation set for Reporting 8.0 and Reporting Templates 8.0
The Reporting 8.0 release consists of CCPulse+ 8.0 release and CC Analyzer 7.6 release.
Reporting 8.0 Deployment Guide
Use this document for step-by-step instructions to configure and install the Reporting components.
Reporting 8.0 CCPulse+ Administrator's Guide
== Use this document to learn about customizing and troubleshooting your CCPulse+
application.==
CCPulse+ Administrator's Guide
Reporting 8.0 Reference Manual
Use this document to learn about performance measurements, how Reporting behaves during time shifts, and how to set up custom reports for skills-based and partial-period reporting.
Reporting Technical Reference 8.0 Solution Reporting Templates
Use this document to learn about
Reporting Technical Reference 8.0 Customization
Use this document to learn about the points of customization in historical reporting, including each stage of the Data Collection, Data Mart, and Information Delivery Services.
Solution Reporting 7.6 documents
See the "Earlier Releases" tab for a list of Reporting 7.6 documents that still apply for Reporting 8.0.
We are currently moving our documentation content to a new corporate server.
During this transition, you can find content from earlier releases on the former Knowledge Base:
The following Solution Reporting 7.6 documents still apply for the Reporting 8.0 release:
- Reporting 7.6 Data Sourcer User's Guide
- Reporting 7.6 ETL Runtime User's Guide
- Reporting 7.6 Physical Data Model for a Sybase Data Mart
- Reporting 7.6 Physical Data Model for an Oracle Data Mart
- Reporting 7.6 Physical Data Model for a Microsoft SQL Data Mart
- Reporting 7.6 Physical Data Model for a DB2 Data Mart
- Reporting Technical Reference 7.6 Data Mart Conceptual Data Model
- Reporting Technical Reference 7.6 Report Generation Assistant