Genesys Designer

What is Designer?

Genesys Designer is a web application for developing assisted service or Routing applications and self-service or Interactive Voice Response (IVR) applications that run on Genesys communication platform.

Applications developed in Genesys Designer are different from a traditional IVR application in that they always start on Orchestration using SCXML, which provides routing servers. They transition transparently and intelligently to running on the Genesys Voice Platform (GVP) as required without the need for the user to be aware of this underlying distinction.

Genesys Designer provides easy to use, highly functional blocks that enable common tasks in a simple and straightforward manner.

Helpful Links

Release Notes

• Designer Release Note

Current documentation set for Designer

Genesys Designer 8.5 Help

Important

Designer 8.5 (and this version of Help) are now deprecated.

For Help topics related to Designer, see the Designer User's Guide in the Genesys Multicloud CX Resource Center.

Welcome to the Genesys Designer Help. Genesys Designer is a web-based tool for developing Self Service (Interactive Voice Response, or IVR) applications and Assisted Service (Routing) applications that run on the Genesys platform.

What's in this Guide?

This guide introduces you to the Genesys Designer user interface and explains concepts and procedures to help you use this software in your contact center.

If you are new to Designer, or you just need a quick refresher on key concepts, refer to the Genesys Designer Quick Start Guide.

Once you have mastered the concepts in the Quick Start Guide, take a look through this Help to learn about the following topics:

• Getting Started - This chapter introduces you to Designer and explains the user interface, security permissions, application phases, and how to save and publish your applications.
• Using the Navigation Bar - This chapter explains the menus that you can access in the Navigation Bar.
• Using Blocks - This chapter provides reference information for the blocks that you can use with your applications.

Use for an overview and how to use Designer.