Interaction Concentrator
What is Interaction Concentrator?
Interaction Concentrator is a part of Genesys Reporting and Analytics offering. The server application, called Interaction Concentrator (or ICON), uses the Interaction Database (or IDB) to store detailed reporting data from various sources in a contact center empowered with Genesys software. Downstream reporting systems can access Interaction Concentrator data in near-real time.
Current documentation set for Interaction Concentrator 8.1.
Interaction Concentrator 8.1 Deployment Guide
Use this document to deploy Interaction Concentrator and enable it's features.
Interaction Concentrator 8.1 User's Guide
Use this document to learn about Interaction Concentrator functionality.
Interaction Concentrator 8.1 Physical Data Model for an Oracle Database
Use this document to learn about the database schema for an Oracle IDB.
Oracle Database ModelInteraction Concentrator 8.1 Physical Data Model for a Microsoft SQL Database
Use this document to learn about the database schema for a Microsoft SQL IDB.
Microsoft SQL Data ModelInteraction Concentrator 8.1 Physical Data Model for a DB2 Database
Use this document to learn about the database schema for a DB2 IDB.
Current documentation set for Interaction Concentrator 8.0.
Interaction Concentrator 8.0 Deployment Guide
Use this document to deploy Interaction Concentrator and enable it's features.
Interaction Concentrator 8.0 User's Guide
Use this document to learn about Interaction Concentrator functionality.
Interaction Concentrator 8.0 Physical Data Model for an Oracle Database
Use this document to learn about the database schema with for an Oracle IDB.
Interaction Concentrator 8.0 Physical Data Model for a Microsoft SQL Database
Use this document to learn about the database schema for a Microsoft SQL IDB.
Interaction Concentrator 8.0 Physical Data Model for a DB2 Database
Use this document to learn about the database schema for a DB2 IDB.
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During this transition, you can find content from earlier releases on the former Knowledge Base:
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