Genesys Expert Contact
What is Genesys Expert Contact?
Genesys Genesys Expert Contact extends a company's resources to manage customer interactions (voice/data delivery and e-mail) beyond the traditional contact center. Through the addition of two components (Genesys Agent Desktop and CTI-Less T-Server), this product enables a company to include people, located in back offices, branch offices, and other remote locations, as experts, without requiring a PBX/CTI (computer-telephony integration) link at these locations.
Current documentation set for Genesys Expert Contact 7.6.
Genesys Expert Contact Deployment Guide
Use this downloadable PDF to deploy Genesys Expert Contact and enable its features.
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