Genesys Co-browse

What is Genesys Co-browse?

Genesys Co-browse allows an agent and a customer to navigate (browse) the same web page at the same time. With Genesys Co-browse, the agent and the customer "share" the same instance of the web page (or browser window), unlike a conventional screen sharing application, where one of the parties sees the image of the other party's browser instance or the whole desktop. Genesys Co-browse provides processing of highly dynamic web pages of contemporary web sites. Genesys Co-browse requires no plug-ins, no downloads, and no applets. It is a pure JavaScript and HTML solution integrated with existing Genesys infrastructure.

Helpful Links

Release Notes

• Genesys Co-browse Server 8.1.x Release Note
• Genesys Co-browse Plug-in for Interaction Workspace 8.1.x Release Note
• Genesys Co-browse Plug-in for Workspace Desktop Edition
• Genesys Co-browse Sample Reporting Templates 8.1.x Release Note

CD Readme

Genesys Co-browse 8.1 Read Me

Release Advisory

Genesys Co-browse Release Advisory 8.1.x

Current documentation set for Genesys Co-browse 8.1

Deployment GuideUse this book to deploy Genesys Co-browse.

Developer's Guide Use this book to customize Genesys Co-browse.

API Reference Find information about the available public APIs.

Genesys Co-browse plug-in for Interaction Workspace Help Use this help file as a guide for the plug-in.