Genesys Reporting is a powerful tool for viewing and analyzing contact center performance, enabling you to improve enterprise efficiency. It consists of two products, CCPulse+ and Contact Center (CC) Analyzer, which draw on much of the same data but provide different functional capabilities. An associated product, Reporting Templates, provides templates for CC Analyzer and CCPulse+ real-time and historical reporting.
The Reporting 8.1 release consists of CCPulse+ 8.1 release and CC Analyzer 8.1 release.
Some documents have been updated for the Reporting 8.1 release. The 8.0 or 7.6 versions of the other documents in the Reporting suite still apply.
The following new features were added in the 8.1.1 release:
The main CCPulse+ installation package is available now in English only. For any other language support an appropriate Language Pack must be installed.
Translation Support. CCPulse+ 8.1.100.10 supports the following language packs:
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys Cloud Services, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions. The following list describes specific third-party code and functionality for this product:
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your Customer Care representative if you have any questions.
This product contains IBM Data Server Driver for JDBC and SQLJ, which you may use only to enable the application and may not copy (excluding backup), redistribute or reverse engineer.
CONTAINS Runtime Modules of IBM Data Server Driver for JDBC and SQLJ Version 4.0 (c) Copyright IBM Corporation 2007 All Rights Reserved.
IBM Data Server Driver for JDBC and SQLJ is subject to US Government Users Restricted Rights - Use, duplication or disclosure restricted by the GSA ADP Schedule Contract with the IBM Corporation.
This product contains STLPort which includes the following copyrights:
Copyright 1994 Hewlett-Packard Company Copyright 1996,97 Silicon Graphics.
Computer Systems, Inc. Copyright 1997 Moscow Center for SPARC.
Technology, Copyright (c) 1999, 2000, 2001, 2002 Boris Fomitchev.
This product contains PThreads-win32 distributed under terms of the GNU Lesser General Public License 2.1.
NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Oracle Programs delivered to the United States government subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable license agreement therefor. Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065.
Reporting 8.1.x Product Alerts
The following information applies to Genesys 8.1.x software and is important for you to note.
The Reporting 8.1 CCPulse+ Administrator's Guide, the "Reporting 8.1 CCPulse+ Help" and the Reporting 8.1 Deployment Guide have been updated for the Reporting 8.1 release.
The 8.0 or 7.6 versions of the other documents in the Reporting suite still apply.
Current documentation set for Reporting 7.2 and Reporting Templates 7.2
Reporting Templates 7.2 release consists of CCPulse+ Templates 7.2 release and CC Analyzer Templates 7.2 release.
Alert: The Reporting 7.2 release, which consists of CCPulse+ 7.2 release and CC Analyzer 7.2 release, has reached End of Support. Contact Customer Care if you are looking for their product documentation.
The following documents were made available with Reporting Templates 7.6.0 release until Hyperion-based reporting templates 7.6 for CC Analyzer had been replaced with equivalent SAP Crystal Reports templates 7.6.1:
