Speech and Text Analytics

What is Speech and Text Analytics?

Speech and Text Analytics leverages recorded customer interactions (from any recording system) and analyzes each call for critical business topics and events. With unmatched accuracy, the system “listens” to conversations between customers and contact-center agents, precisely identifies the topics that were discussed, and categorizes what took place within each interaction.

Current documentation set for Speech and Text Analytics 8.5

This content is restricted and requires a login to access.

Important

• If you are a Genesys employee and you require a login, click the "Employee Login / Restricted Content" link in the lower-right corner of the page. Create your login and send your username to Tech Pubs Admins so that we can grant you access.

• If you are a Genesys Partner and you require access to these documents, you must contact the Product Manager at Genesys Product Management.

• If you have a login, you can access the docs here: Restricted 8.5 Content.

Current documentation set for Speech and Text Analytics 8.1

This content is restricted and requires a login to access.

• If you are a Genesys employee and you require a login, click the "Employee Login / Restricted Content" link in the lower-right corner of the page. Create your login and send your username to Tech Pubs Admins so that we can grant you access.

• If you are a Genesys Partner and you require access to these documents, you must contact the Product Manager at Genesys Product Management.

• If you have a login, you can access the docs here: Restricted 8.1 Content.

Current documentation set for Speech and Text Analytics 8.0

This content is restricted and requires a login to access.

• If you are a Genesys employee and you require a login, click the "Employee Login / Restricted Content" link in the lower-right corner of the page. Create your login and send your username to Tech Pubs Admins so that we can grant you access.

• If you are a Genesys Partner and you require access to these documents, you must contact the Product Manager at Genesys Product Management.

• If you have a login, you can access the docs here: Restricted 8.0 Content.