Speech and Text Analytics

What is Speech and Text Analytics?

Speech and Text Analytics leverages recorded customer interactions (from any recording system) and analyzes each call for critical business topics and events. With unmatched accuracy, the system “listens” to conversations between customers and contact-center agents, precisely identifies the topics that were discussed, and categorizes what took place within each interaction.

Current documentation set for Speech and Text Analytics 8.5

This content is restricted and requires a login to access.

Current documentation set for Speech and Text Analytics 8.1

This content is restricted and requires a login to access.

Important

Please note that the usernames and passwords used to access this content will be expiring on 1-Jan-2015. If you have not already received your new username, please contact Genesys as per the following steps:

• If you have a login, you can access the docs here: Restricted 8.1 Content.
• If you are a Genesys employee:
  • To access the online documents and if you don’t have an account on this site, click the Employee Login / Restricted Content link in the lower-right corner of the page. Create your login and send your username to Tech Pubs Admins so that we can grant you access.
  • To access offline documents, click here.
• If you are a Genesys Partner or customer and you require access to these documents, you must contact the Product Manager at Genesys Product Management.

Current documentation set for Speech and Text Analytics 8.0

This content is restricted and requires a login to access.

Important

Please note that the usernames and passwords used to access this content will be expiring on 1-Jan-2015. If you have not already received your new username, please contact Genesys as per the following steps:

• If you have a login, you can access the docs here: Restricted 8.0 Content.
• If you are a Genesys employee:
  • To access the online documents and if you don’t have an account on this site, click the Employee Login / Restricted Content link in the lower-right corner of the page. Create your login and send your username to Tech Pubs Admins so that we can grant you access.
  • To access offline documents, click here.
• If you are a Genesys Partner or customer and you require access to these documents, you must contact the Product Manager at Genesys Product Management.