Getting Started with Genesys Interaction Recording

Welcome to Genesys Interaction Recording (GIR). This page is intended to help you dive in to configuring and working with GIR, so let’s get started.

This page will give you a quick overview of the main requirements and steps needed to record and save your customer interactions, and play thos interactions pace to help optimize your workforce performance and customer experiences.

Each of the links below takes you a main page for that product. Each page will tell you how to install and configure the component to enable recording. Once everything is in place, you can jump down to the features section where there are links to additional configuration you need to make.

If you want to know more about GIR itself and where it fits into your Genesys solution, you can check out the following topics:

• About Genesys Interaction Recording
• Architecture Overview
• Core Capabilities
• How Recording Works

Before You Start

Before you can enable recording, you must have the following Genesys components installed, and configured:

Genesys Components

• Web Services
• SIP Server
• Genesys Voice Platform
• Interaction Concentrator (ICON)
• Recording Processor Script
• Recording Crytpo Server
• Recording Plug-in
• Speech and Text Analytics (SpeechMiner)
• Workspace Desktop Edition

GIR Features

You will also need to configure the following features:

• Geo-Location
• Audio Tones
• Security (TLS)
• Access Control
• Encryption

Enable Recording

• Enable Call Recording
• Enable Screen Recording