Accessing voicemail from the web

To access your voicemail from a web browser:

Using your user credentials, log into Genesys Administration Extension (GAX IP address:port/gax). If you are using Firefox, you might first need to install the QuickTime player.
Under Operations > SIP Voicemail & Call Settings, select a mailbox, which can belong to you personally or to a device or group to which you are assigned. If you have permission, you can:
- Listen to or delete messages for any type of mailbox.
- Control message playback: forward, rewind, pause, and adjust volume.
- View the expiration date of each message (the date on which the system automatically deletes the message).
- Click Settings and:
  - Change the mailbox password.
  - Activate a greeting that you have recorded using the telephone.
  - Enable or disable voicemail (only Group Mailbox Administrators can do so for group mailboxes).
  - View (but not set) the mailbox time zone and language.

Dos and Don'ts:

When accessing mailboxes through the web, you cannot use the mailbox number as your login. Use only your user credentials to log in to any associated device mailboxes.
When you try to play a purged message, you hear "Sorry, this message has been deleted by another user."
Until you delete them, expired messages count toward the maximum number of allowed messages.
Automatic purging of voicemails does not reset the "new message" light on your phone.