Known Issues and Recommendations
Genesys SR Service
The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Genesys SR Service. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
See also: Internationalization Issues
The Screen Recording Client sometimes does not recover from a connection loss if the Agent's credentials are configured in the config.json file which causes screen recordings are not caputred.
Workaround: Restart the Agent's computer.
| ID: GIR-1270 | Found In: 8.5.200.04 | Fixed In: |
Upgrading from all previously delivered versions will need to use the setup_8.5.2.297.exe file.
| ID: GIR-1202 | Found In: 8.5.200.04 | Fixed In: 8.5.204.04 |
Internationalization Issues
Information in this section is included for international customers.
There are no internationalization issues for this product.