Workspace Web Edition & Web Services

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Important

This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this section might not be fully implemented in the application.

Important

This content is restricted and not viewable without a login supplied by Genesys. If you feel you should have access to this content, please contact us.

What is Workspace Web Edition & Web Services?

Workspace Web Edition & Web Services is a web-based Agent Desktop and APIs that provide a web client interface to access Genesys Services in both premise and cloud environments. This content is restricted and might not be visible to you.

Release Notes

Release Note 8.5.*

Readme

Readme 8.5.x

Current documentation set for Genesys Workspace Web Edition & Web Services 8.5

Deployment Guide (restricted)Deploy Workspace Web Edition & Web Services.

Web Services API Reference (restricted) Customize Workspace Web Edition & Web Services.

Workspace Web Edition Configuration Guide (restricted)Configure Workspace Web Edition agent interface.

Workspace Web Edition Help (restricted)Get information about the features of the agent interface.

Gplus Adapter for Salesforce.com User Guide (restricted)Deploy, configure, and use the Gplus Adapter for Salesforce.com.

Gplus Adapter for Oracle Service Cloud User Guide (restricted)Deploy, configure, and use the Gplus Adapter for Oracle Service Cloud.