Genesys Designer

What is Designer?

Genesys Designer is a web application for developing assisted service or Routing applications and self-service or Interactive Voice Response (IVR) applications that run on Genesys communication platform.

Applications developed in Genesys Designer are different from a traditional IVR application in that they always start on Orchestration using SCXML, which provides routing servers. They transition transparently and intelligently to running on the Genesys Voice Platform (GVP) as required without the need for the user to be aware of this underlying distinction.

Genesys Designer provides easy to use, highly functional blocks that enable common tasks in a simple and straightforward manner.

Helpful Links

Release Notes

• Release Notes are currently restricted

Current documentation set for Designer

Designer Help

Overview and how to use Designer.