SetInFocus

This operation is part of the Email API section of the Genesys Web Services REST API.

Overview

Sets the focus parameter for an e-mail interaction.

This is useful if agent is handling more than one interaction and will assist in correctly reporting time spent on each interaction.

Request URL	/api/v2/me/emails/{id}
HTTP Method	POST
Required Features	api-multimedia

Parameters

Parameter	Value
operationName	SetInFocus
InFocus	Boolean parameter true or false

Sample

Request

POST api/v2/me/emails/0071023821aec011
{
  "operationName": "SetInFocus",
  "InFocus": [true or false]
}

Response

{
  "statusCode": 0
}