Changing Your Status
You can view your status in the Gplus Adapter for Salesforce at any time just by looking at the agent status bar. Hover over it with your mouse for even more details about login time, phone number, overall state, and media channel state:
As you saw in the diagram above, you can have more than one status: your overall state and your state on a particular media channel (currently only voice is available). This means there are also multiple ways to change your status.
Updating your overall status
To update your overall status, just click the agent status bar and select a new status. Note: If you're logged in to multiple channels, selecting a new status here changes the status across all your channels.
Updating your status on a channel
To update your status for a particular media channel, click the main menu and select Channels. You should see a list of media channels. To change your state, click the white agent status box and select a new status from the list.
Status choices
When you change your status, you can choose from a list of states that's set by your administrator. Generally, you'll see Ready, Not Ready, and After Call Work, but you could also see After Call Work and Not Ready with specific reasons. Here's a brief look at the status choices you might see in the adapter:
- Ready — You're ready to start accepting calls.
- Not Ready — You're not ready to accept calls. You might be able to select a reason for the status, such as Not Ready - Lunch.
- After Call Work — You're not ready to accept calls because you're completing some admin duties for a previous call. You might be able to select a reason for the status, such as After Call Work - Verification.
- Log Off — You can log off all channels by selecting the Log Off option in the overall status list, or you can log off a particular media channel.