Submitting Feedback
The CRM Adapter now includes a Feedback item in the main menu. This feedback item is available by default but can be turned off by setting the system.feedback option to false in the crm-adapter section. Clicking the feedback menu item shows a new feedback view. The user can choose the type of feedback - suggestion or issue - and enter details in the text area. They can click send to submit the details or cancel to dismiss the feedback view. When feedback is sent, the adapter automatically includes supporting information such as configuration, logs, and active interactions.
Feedback can no longer be submitted with an empty message.
Input in the feedback form is now saved to session storage to ensure that the agent can continue with their submission in cases where the feedback view is closed due to an incoming call or other activity.
