Revision as of 13:02, March 25, 2015 by WikiAPI (talk | contribs) (Created page with "---- __NOTOC__ <!-- ==================== --> <!-- DO NOT EDIT --> =Published= {{Optionstmp |internalformid=1 (DO NOT EDIT THIS VALUE) |fromxml=true |docstatus=Published...")
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

ChatServer:settings:stop-abandoned-interaction


Published

stop-abandoned-interaction

Default value: noanswer
Valid Values: never, noanswer, noagents, always
Changes Take Effect: Immediately


Specifies how Chat Server handles chat interactions (in Interaction Server) when the chat session is closing. Possible values:
  • always: interaction is always stopped when the chat session is closing.
  • noanswer: interaction is stopped only if no agent ever joined the session (i.e. answered).
  • never: interaction is not stopped.
  • noagents: interaction is stopped only if there is currently no agents or supervisors in the session. If the interaction is not stopped, the interaction property IsOnline is set to false. The legacy values true and false are also supported and will be converted to new ones: false=never and true=noanswer.


    • Extended Description

    Draft

    Default value:
    Valid Values:
    Changes Take Effect:




    Extended Description

    Comments or questions about this documentation? Contact us for support!