Known Issues and Recommendations
Recording Processor Script
The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Recording Processor Script. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.
See also Internationalization Issues.
The sample configuration file that is shipped with the Recording Processor Script has duplicate options for Web Services SSL certificate validation in the [htcc] section. To workaround this, move the second move the second disable_ssl_certificate_validation option to the [speechminer] section as follows: [speechminer] over HTTPS (0 == false) disable_ssl_certificate_validation = 1
[htcc] Disable client certificate validation when connecting to Web Services (HTCC) over HTTPS (0 == false) disable_ssl_certificate_validation = 0 [speechminer] Disable client certificate validation when connecting to SpeechMiner over HTTPS (0 == false) disable_ssl_certificate_validation = 1
======================== For Alison to add to RN ========================
Customer impact: The sample config file provided by recording processor IP has duplicated options for HTCC SSL certificate validation. The second option should be moved to [speechminer] section
This should be added to the known issues, workaround is to edit rp config by adding [speechminer] above the second disable_ssl_certificate_validation. e.g.
[speechminer] Disable client certificate validation when connecting to SpeechMiner over HTTPS (0 == false) disable_ssl_certificate_validation = 1
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From Alison: Already documented as a Known Issue. Is this fixed for Iteration 5? PG Not fixed - so if we already have it as a known issues, great.
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| ID: GIR-1590 | Found In: 8.5.000.21 | Fixed In: |
Recording Processor Script sometimes generates the "Required key is missing - endpointtype" exception message. This message can be ignored because it does not effect functionality.
| ID: GIR-1539 | Found In: 8.5.000.25 | Fixed In: |
If attached data from Orchestration Server (ORS) is deleted within a second of being added, it may remain in the filters of the SpeechMiner UI. This does not impact functional behavior otherwise. Workarounds include not filtering on ORS attached data, and also making sure attached data is not deleted within a second of being added.
| ID: GIR-1508 | Found In: 8.5.001.02 | Fixed In: |
On Linux, the Recording Processor Script works with English locales only. If your solution requires non-English locales, add the following line to the rp_startup.sh file:
localedef -c -f UTF-8 -i en_US en_US.UTF-8;export LC_ALL=en_US.UTF-8
| ID: GIR-1501 | Found In: 8.5.000.34 | Fixed In: |
The Recording Processor script might unexpectedly terminate when removing skills from multiple agents.
| ID: GIR-735 | Found In: 8.5.000.22 | Fixed In: 8.5.000.25 |
The Recording Processor Script might unexpectedly terminate if an agent login's ID contains non-numeric characters and that agent login is deleted from a Person object.
| ID: GIR-601 | Found In: 8.5.000.22 | Fixed In: 8.5.000.25 |
If your Genesys Interaction Recording deployment uses an MS SQL ICON database, and also uses non-ASCII characters (0-127) for agent names or metadata, the Recording Processor Script might encounter encoding errors preventing the call from being saved to the SpeechMiner database. To work around this, you must update the Recording Processor script to a different character set. Please contact Customer Care for additional information.
Note: This work around will avoid the errors, but SpeechMiner might not process the data correctly.
| ID: GIR-535 | Found In: 8.5.000.20 | Fixed In: 8.5.000.21 |
For certain multi-switch transfer scenarios, where a call gets re-transferred back to a previously used switch, some call segments may not be searchable as part of the same call interaction.
| ID: GIR-417 | Found In: 8.5.000.22 | Fixed In: |
To minimize memory use, the Recording Processor script may occasionally need to be restarted if operating in an environment where the connection to the Configuration Server is not stable.
| ID: GIR-402 | Found In: 8.5.000.21 | Fixed In: |
The Recording Processor python script can receive metadata from the Media Control Platform (MCP) using SSL (if enabled). The pyOpenSSL package is required to enable SSL between the MCP and Recording Processor. However, certain versions of pyOpenSSL are susceptible to the heartbleed defect in OpenSSL. To workaround this, Genesys recommends using a OpenSSL version that does not contain the heartbleed defect (for example, pyOpenSSl version 0.12).
| ID: GIR-187 | Found In: 8.5.000.20 | Fixed In: 8.5.000.22 |
Internationalization Issues
Information in this section is included for international customers.
There are no internationalization issues for this product.