8.5.2New

{{{{{TMPL8}}} |Release=8.5.2 |Draft=

• Support for backing up and purging recording files.
• Support for a single ICON Database configured to service multiple sites.
• Support for screen recording client for Workspace Desktop Edition.
• Enhanced SpeechMiner player.

|New=

• Support for screen recording
• Support for screen recording when in After Call Work state
• Support for screen recording client authentication for Workspace Web Edition
• Support for dual monitor screen recording
• Support for multiple screen recording storage locations within a single tenant environment
• Support for MP3 files that use 16kbps for bitrate compression
• Support for screen recording encryption
• Support for percentage-based screen recording
• Support for Oracle ICON databases
• Ability to display the number of recorded segments within multi-segmented interactions
• Ability to display the Business Terminology in SpeechMiner's Meta Data Manger
• Support for Screen Recording Client authentication with the Screen Recording API

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