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Deploying Genesys Interaction Recording

The next section provides the tasks required to install and configure the Genesys components and features for Genesys Interaction Recording. Click the links in order for the instructions to complete your set up.

  1. Genesys Administrator Extension
  2. Workspace Web Edition and Web Services
  3. SIP Server
  4. Genesys Voice Platform
  5. Interaction Concentrator (ICON)
  6. Recording Processor Script
  7. Recording Crypto Server
  8. Recording Plug-in for GAX
  9. Screen Recording Client
  10. Speech and Text Analytics (SpeechMiner)
  11. Workspace Desktop Edition
  12. User Access
  13. Security (TLS)
  14. Geo-Location
  15. Audio Tones
  16. Encryption
  17. Enable Call Recording
  18. Enable Screen Recording
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