Getting Started with Genesys Interaction Recording
Welcome to Genesys Interaction Recording (GIR). This page is intended to help you dive in to configuring and working with GIR, so let’s get started.
This page will give you a quick overview of the main requirements and steps needed to record and save your customer interactions, and play those interactions back to help optimize your workforce performance and customer experiences.
Each of the links below takes you a main page for that product and feature. Each page will tell you how to install and configure the component to enable recording. Once everything is in place, you can record an interaction, then listen to it.
If you want to know more about GIR itself and where it fits into your Genesys solution, you can check out the following topics, or check out the videos:
Videos
If you have five minutes, this video will show you a high level overview of the GIR Architecture. It talks about the components that are involved with capturing, searching for, and playing back your recordings.
If you don't have that much time, please pick one of the other shorter videos. Enjoy the show.
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Before You Start
The first thing you need to do is check that the following Genesys components and features are installed and working.