8.5.2New

{{{{{TMPL8}}} |Release=8.5.2 |Draft= |New=

Support for backing up and purging recording files
Support for a single ICON Database configured to service multiple sites
Support for screen recording client for Workspace Desktop Edition
Enhanced SpeechMiner player
Support for screen recording
Support for screen recording when in After Call Work state
Support for screen recording client authentication for Workspace Web Edition
Support for dual monitor screen recording
Support for multiple screen recording storage locations within a single tenant environment
Support for MP3 files that use 16kbps for bitrate compression
Support for screen recording encryption
Support for percentage-based screen recording
Support for Oracle ICON databases
Ability to display the number of recorded segments within multi-segmented interactions
Ability to display the Business Terminology in SpeechMiner's Meta Data Manger
Support for Screen Recording Client authentication with the Screen Recording API

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