Conversation Manager
What is Conversation Manager?
Genesys Conversation Manager eliminates technology barriers and shares information about your customers across systems. It is a flexible data repository that makes the right data readily accessible across every communication channel and department. It allows a previously siloed organization to act like a single participant in a customer conversation, regardless of the communication channel chosen by the customer.
This documentation set groups all the information for Conversation Manager.
Helpful Links
Release Notes
- Universal Contact Server 8.5.x Release Note
- Mobile Services and Context Services 8.5.x Release Note
- Authoring Tool Release Note
- Rules Engine Release Note
International Release Notes and Help
Current documentation set for Conversation Manager 8.5.
Context Services 8.5 Conversation Manager Use this to understand the Conversation Manager user interface included with Context Services.
Genesys Mobile Services 8.5 Use this to access the GMS documentation.
Genesys Rules System 8.5.1 Use this to access the GRS documentation.
Helpful Links
Current documentation set for Conversation Manager 8.1
Context Services 8.1 Conversation Manager Use to understand the Conversation Manager user interface included with Context Services.