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Creating call forwarding profiles

To create or edit a forwarding profile:

  1. Log into Genesys Administration Extension as an administrator (GAX IP address:port/gax).
  2. Under Operations > SIP Voicemail & Call Settings > Dial Plan > Forwarding Profiles, click New to create a forwarding profile, or click the name of the profile that you want to edit.
  3. Enter the profile details. The Profile ID is set automatically when you save a new profile.
Field Value
Profile Name Name the profile to distinguish it from other profiles.
Call Settings Enabled .
Use External Destinations
Maximum Number of Destinations .
Find Me Follow Me Enabled Select the transport protocol of your choice.
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