8.5.2New

Some of the primary new features added in release 8.5.206.01—June 30, 2015:

• Ability to filter on call type when scheduling purge and backup tasks.

{{{{{TMPL8}}} |Release=8.5.2 |Draft= |New= Some of the primary new features added in release 8.5.205.01—April 15, 2015:

• Support for backing up and purging recording files.
• Support for a single ICON Database configured to service multiple sites.
• Support for screen recording client for Workspace Desktop Edition.
• Enhanced SpeechMiner player.

Some of the primary new features added in release 8.5.204.01—January 16, 2015:

• Support for screen recording when in After Call Work state.
• Support for screen recording client authentication for Workspace Web Edition.
• Support for MP3 files that use 16kbps for bitrate compression.
• Support for dual monitor screen recording.

Some of the primary new features added in release 8.5.203.01—November 3, 2014:

• Support for screen recording encryption.
• Support for percentage based screen recording for voice agents.
• Support for Windows 2012 (except for Web Services).
• Support for Oracle ICON databases.
• Ability to display the number of recorded segments within multi-segmented interactions.
• Ability to display the Business Terminology in SpeechMiner's Meta Data Manager.
• Support for Screen Recording Client authentication with the Screen Recording API.

Some of the primary new features added in release 8.5.200.01—September 18, 2014:

• Support for screen recording.
• Support for multiple screen recording storage locations within a single tenant environment.

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