Genesys Cloud - Premier Edition: Virtual Contact Center (VCC)

Genesys Cloud - Premier Edition: Virtual Contact Center (VCC) architecture leverages the world-class SIP-server with advanced routing features at Genesys’s core and is delivered as an on-demand service. With a cloud-based solution, agent set-up, whether in-office or remote, takes place in minutes. Easily assign and modify skills for agents. Iteratively improve productivity and statistics in real-time by monitoring agent activity and reviewing historical reports.

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The VCC online help is available to licensed users via the User Interface of each application. If you do not have access to the application, contact your Account Representative or System Administrator.