Multimedia Connector for Skype for Business

What is the Multimedia Connector for Skype for Business?

Multimedia Connector for Skype for Business enables using Microsoft Lync 2013 as the voice, presence and IM infrastructure in Contact Center operation. It integrates the Genesys suite of Customer Experience software with Lync 2013 and facilitates agents interactions with customers over voice and IM channels.

8.5.0 is the initial release of the Multimedia Connector for Skype for Business. It includes the following components:

• T-Server for Skype for Business
• UCMA Connector for Skype for Business
• Workspace Desktop Edition Plugin for Skype for Business

Helpful Links

Release Notes

• Genesys T-Server and UCMA Connector
• Workspace Desktop Edition Plugin

Release Advisory

See Product Alerts.

READ release information: New in 8.5 Releases | Readme | Product Alerts

Current documentation set for Multimedia Connector for Skype for Business 8.5

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Deployment Guide

Use this document to deploy T-Server for Skype for Business and UCMA Connector and enable their features.

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Options Reference

Use this document to review the configuration options T-Server for Skype for Business and UCMA Connector.

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