Genesys Interaction Recording—Voice Edition
What is Genesys Interaction Recording?
Genesys Interaction Recording is a compliance and control platform based on Genesys SIP, Tlib protocol, and the Genesys proprietary event model. Fully integrated to the CIM platform, Genesys Interaction Recording provides economies and powerful recording control via a host of integrations across the suite. Interaction recording uses Media Stream Replication (MSR) with Dual Channel Recording. SIP sessions to the recorder provide basic call information and voice (Real-time Transport Protocol (RTP)) data. MSR is where Media Server replicates the RTPs and makes them available to the recording server. Additional events and information are provided by the T-Server part of SIP Server and TServers themselves.
Current documentation set for Genesys Interaction Recording—Voice Edition 8.5
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