ChatServer:settings:stop-abandoned-interaction

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Published

stop-abandoned-interaction

Default value: never
Valid Values: never, noanswer, noagents, always
Changes Take Effect: Immediately

Specifies how Chat Server handles chat interactions (in Interaction Server) when the chat session is closing. Possible values:

• always: interaction is always stopped when the chat session is closing.
• noanswer: interaction is stopped only if no agent ever joined the session (i.e. answered).
• never: interaction is not stopped.
• noagents: interaction is stopped only if there is currently no agents or supervisors in the session.

If the interaction is not stopped, the interaction property IsOnline is set to false. The legacy values true and false are also supported and will be converted to new ones: false=never and true=noanswer.

Draft

Default value:
Valid Values:
Changes Take Effect: