Known Issues and Recommendations
Genesys SR Service
The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Genesys SR Service. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
See also: Internationalization Issues
The Screen Recording Client may stop recording if there is a connection loss between the Agent’s computer and the Genesys backend. This issue is only applicable to installations where the Agent's credentials are hardcoded in the config.json file. Workaround: Restart the Agent's computer.
| ID: GIR-1270 | Found In: 8.5.204.04 | Fixed In: |
When upgrading the Screen Recording Client from previously delivered releases, you will need to use the setup_8.5.2.297.exe file.
| ID: GIR-1202 | Found In: 8.5.200.04 | Fixed In: 8.5.204.04 |
Internationalization Issues
Information in this section is included for international customers.
There are no internationalization issues for this product.